One of these supports may be an Employee or Expat Assistance Programme (EAP). Typically, these services provide employees or expats within your business with access to confidential counselling to help with personal or work related issues. However, despite numerous studies showing stress is a leading cause of workplace absence around the world, data from your EAP provider is likely to show the service is significantly underutilised.
If your 2021 report showed this, you are not alone. Research in the US showed EAP usage averages below 10%. The question is, if we know employees are struggling with stress, work life balance or isolation as a result of working from home for long periods, why are they not reaching out to the free and confidential support offered by EAP programmes?