Download your:

  • User Guide
  • Claim Form
  • Treatment Guarantee Form

Access our Online Services to:

  • Change your details
  • Download your policy documents
  • Check the status of a claim and more
How to access treatment
This guide provides information in how to access treatment and includes some of the basic rules of your group health insurance policy.
Download the User Guide here
Terms and conditions

This document explains the benefits offered and the policy rules.

Please note that this document is a translation of the German Terms and Conditions of Insurance and that the German version is legally binding.

Download Terms and Conditions of Insurance
Fact sheet
This document provides a quick overview of the terms and conditions of you insurance plan.
Download Fact Sheet
Group claim form
Please complete this form to obtain reimbursement of eligible medical expenses, if you are covered by one of our Healthcare Plans.
Download Claim Form
Treatment guarentee form
Certain treatments and costs that take place outside of Germany require submission of a Treatment Guarantee Form in advance. Following our approval, cover for these required treatments or costs can then be guaranteed. Your Table of Benefits will confirm which benefits available to you require pre-authorisation through submission of a Treatment Guarantee Form. If the treatment you are seeking requires Treatment Guarantee, please download the Treatment Guarantee Form below.
Download Treatment Guarantee Form

As a member, you can use Online Service to manage your account from wherever you are, including:

- View policy details

- Download forms and other 

- View claims status and 

- View remaining benefit 

- Manage contact details*


* Feature not available to some group scheme members.

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First time users can register for Online Services here.

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