Services for Expats | Expat Assistance Programme

What is the Expat Assistance Programme?

The Expat Assistance Programme (EAP) gives you access to counselling support for mental health care and other areas of your personal and professional life, including legal and financial counselling, child and elder care and more.

With our Expat Assistance Programme, expats and their dependents can be reassured that no matter what life throws at you, you can get support.

A helping hand

Our wellbeing platform provides a variety of EAP support services, such as:

Confidential professional counselling

Access expat support from a clinical counsellor through phone, video, or face-to-face sessions.

Legal and financial referral services for expats

Whether it’s help buying a home, handling a legal dispute or creating a comprehensive financial plan, we will refer you to a third-party advisor who can help answer your questions and reach your goals.

Access to the wellness website and app

Discover online support services for expats, tools and articles for help and advice on health and wellbeing

Access your wellbeing platform

If you are already an Allianz customer, you should have received your login details. If you haven't received them, please email at [email protected] or contact your HR/Benefits department, if your policy is provided by your employer.

Access your wellbeing platform

Access your EAP by downloading the TELUS Health One app and get convenient access to wellbeing support

Download the app and use your login details to sign in on your mobile. From the app you will be able to call an EAP advisor with just one tap!

Download MyHealth app on the Google Play store.

The Expat Assistance Programme is provided by third party provider(s) outside the Allianz group. If included in your plan, these services will show in your Table of Benefits. These services are made available to you subject to your acceptance of the terms and conditions of your policy and the terms and conditions of TELUS Health and they may be subject to geographical restrictions. The TELUS Health One App does not provide medical or health advice and the wellness resources contained within the app are for informational purposes only and it shouldn’t be regarded as a substitute for professional advice (medical, physical or psychological). They are also not a substitute for the diagnosis, treatment, assessment or care that you may need from your own doctor. You understand and agree that AWP Health & Life SA (Irish Branch) and AWP Health & Life Services Limited are not responsible or liable for any claim, loss or damage, directly or indirectly resulting from your use of any of these third party services.