We hope you and your loved ones are safe. Your wellbeing is our top priority. We remain fully operational and committed to providing the care you need. Access our live FAQ for answers to common questions, updated regularly as the situation evolves. Stay informed, and check back regularly for updates.
Middle East Crisis: Support in Difficult Times
Support for Amazon Members
Welcome to Allianz! We're here to help you and your family with easy access to the Amazon Healthcare Plan in your country of employment.
Hello and welcome onboard!
To help you make the most of your coverage, we've gathered key resources that will help you navigate your plan. Simply select your country of residence to explore everything that's available to you. Learn how to access policy documents, find healthcare providers and access care when you need it. You'll also discover the full range of additional services included with your plan.
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Looking for a provider?
Accessing care
Global
telehealth
telehealth
24/7 access to professionals for medical care and advice via phone, video or chat. All you need is a phone or device with internet access. Access the hub directly at the link below or via your mobile app.
Second Medical
Opinion
Opinion
As part of your cover, you have access to our Second Medical Opinion service designed to provide you with expert medical advice when you need it the most. To access our service, simply call us.
Travel Security
Services
Services
You have access to Travel Security Services including emergency hotline, country intelligence and advice, updates and alerts. The service is available 24/7 via app, phone or website.
Health Services
included with your cover
You have access to range of services gathered in one convenient hub to help protect you and your family from preventable health risks. Log in to your mobile app or click on the link below to access all the services available to you.
Health Library
Explore our health guides, videos, podcast and recipe books, aimed to help you manage common health issues.
Support when you need it most
Life's challenges such as breakups, loss, health battles, disabilities, financial hardships, or learning obstacles, can be incredibly tough. But we're here to help. Explore our range of available services for the support you deserve during difficult time.
Emotional Wellbeing
Watch Dil Wickremasinghe share tips and insights on how to understand and protect your mental health and live a more balanced, fuller and authentic life.
Contact Us
Your contacts for general enquiries and emergency assistance. For toll free numbers please follow this link.
From within Bahrain
(toll free)
From outside Bahrain
From within Kuwait
Wapmed Helpline
From outside Kuwait
From within the UAE
From within or outside the UAE
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Upcoming and ongoing treatment
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Maternity
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Direct billing
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General Policy
If you have paid for treatment with a medical provider and need to submit a claim for reimbursement, please follow these guidelines:
For treatment received up to and including December 31, 2025: Submit your claim to Metlife using the current process. No action is required from our side at this time.
For treatment received on or after January 1, 2026: You will receive your membership information via email during the week of December 15, 2025. This email will guide you on setting up your account, understanding your coverage, and availing your benefits. After completing registration on your mobile app, you can submit your claims.
For treatment started before January 1, 2026, and continuing after that date: Submit your claim to us and to Metlife. Each insurer will review the claim based on your benefits entitlement. We will cover the costs for the part of the treatment occurring after 1st of January, while Metlife will handle the costs for treatment received before the 1st of January.
Quick Tip: The date of treatment is the key factor in deciding where to submit the claim. The invoice date, which may differ from the treatment date, is not considered.
If you have a planned inpatient treatment or surgery, please follow these instructions:
For admission and/or surgery scheduled up to and including 31st December 2025: Contact Metlife as per the current arrangement. No action is required with our side at this time.
For admission and/or surgery scheduled on or after the 1st January 2026: Contact us for assistance. You will receive guidance on how to proceed.
For treatments starting before 1st January 2026, and continuing after that date: You must contact both insurers. Metlife will assist with your treatment plan up to the 31st December 2025, and we will take over from the 1st January 2026. Contact us for further assistance.
Quick Tip: For data protection reasons, we will not have access to any claim information or medical history documents submitted to Cigna previously. When submitting a claim or treatment plan to us for the first time, attach all relevant supporting information and documentation to expedite the process.
You will receive membership information from us via email during the week of 15th December 2025. This email will help you set up your account, understand your coverage, and avail your benefits.
If you need support discussing your ongoing treatment plan that crosses over from Metlife to your new policy with us, or managing a planned treatment scheduled on or after 1st January 2026, please reach out to our team for assistance.
Since your delivery is scheduled for on or after 1st January 2025, your care will be covered by us under your new policy. To ensure smooth coordination and pre-authorization for your maternity hospitalization, please contact us as soon as possible. Our team will guide you through the coverage process and help you organize your hospital arrangements..
Good news! When your coverage transitions to the new policy on 1st January 2026, your Routine Maternity benefit will reset to the full $20,000 per pregnancy limit. We will not deduct expenses previously incurred under MetLife, giving you a fresh start with your new coverage.
Yes, direct billing is available for both outpatient and inpatient maternity treatment at network providers. Contact the provider in advance to confirm they offer direct billing with your new policy.
Yes, direct billing is available within all our network providers for basic immunizations and booster injections that align with international medical guidelines applicable in the country where they are administered.
Examples include: routine childhood vaccinations, flu shots, tetanus boosters, and travel-required immunizations.
No, direct billing is not available for medical aids. Due to the wide variety of products in this category (such as wheelchairs, crutches, orthotic devices, and diabetic supplies), medical providers require upfront payment. Therefore, please pay for your prescribed medical aids and submit a claim to us for reimbursement.
Before purchasing: If you'd like to confirm whether your prescribed medical aid is covered under your plan, please contact our Helpline.
No, direct billing is not available for complementary treatments. You will need to pay the provider directly and submit a claim to us for reimbursement.
Note: Coverage is subject to your plan's complementary treatment benefit limits. Check your policy documents for specific limits and conditions.
Yes, direct billing for dental treatment and optical services is available at providers within our network.
Out-patient psychiatry and psychotherapy treatment requires referral by a doctor; Counselling sessions will only be covered if they are provided by a qualified counsellor or psychotherapist.
Out-patient psychotherapy treatment (where covered) requires referral by a doctor and is limited to 10 sessions per condition initially. After every 10 sessions, a psychiatrist must review the treatment. If you need more sessions, you must send us a progress report that indicates the diagnosis and the medical necessity for further treatment.
Counselling is available through our Employee Assistance Programme (EAP) and refers to short-term, solution-focused interventions, and typically deals with current issues that are easily resolved on the conscious level. Thi service is not intended for longer-term situations or the treatment of clinical disorders and is not suitable for minors who are below the local legal age of consent.
Physiotherapy treatment requires referral by a doctor and must be provided by a registered physiotherapist.
Physiotherapy is initially restricted to 12 sessions per condition. Generally, most conditions would be resolved by the 12th session - so if you need further sessions, please send us a progress report after every 12 sessions, indicating the medical necessity for more treatment. The progress report may be issued by the referral doctor or treating physiotherapist.
If a patient is diagnosed with eczema or acne, whether the claim is eligible for coverage would be determined by what is the treatment plan that has been prescribed.
Our claims assessment team will evaluate the claim based on the medical condition stated at the point of submission and the services and/or pharmacy items prescribed to the patient. Our fact-finding process considers the nature of the condition, symptoms (such as itchiness or irritation), and the treatment prescribed to address the condition (including whether any medication obtained was over-the-counter or prescription-based, and whether it contains active medical ingredients).
Regarding the criteria to establish whether certain skin conditions are coverable versus cosmetic, cases must be reviewed by our helpline and medical teams based on the information received to determine medical appropriateness.
It is important to note that a doctor can recommend or prescribe treatments and/or products for the purpose of treatment or symptom relief. However, this does not guarantee that all prescribed items are eligible for coverage. For example, a patient with eczema may be prescribed moisturizers or facial products for symptom relief. If these products do not contain active medical ingredients, they may not be eligible for cover.
Probiotics are covered under the following conditions:
When prescribed alongside a broad-spectrum antibiotic: This is applicable in cases such as gastroenteritis, particularly for children.
For specific medical conditions: Probiotics are also covered for conditions like Crohn's disease and Ulcerative Colitis, in addition to any disease-specific treatment.
Radiology and chemotherapy treatments are covered under your Oncology benefit, regardless of whether they are received as an inpatient or outpatient.
Out-patient psychotherapy treatment (where covered) requires referral by a doctor and is limited to 10 sessions per condition initially. After every 10 sessions, a psychiatrist must review the treatment. If you need more sessions, you must send us a progress report that indicates the diagnosis and the medical necessity for further treatment.
Leaving a group health scheme
We can help you continue your cover if you're leaving a company health scheme, with great options designed to make sure you and your family's healthcare needs are covered.