MyHealth app and portal is your go-to resource for submitting and checking claims, exploring your cover, viewing policy information and digital membership card, and accessing digital tools and services to help you manage your health and wellness.
You can download MyHealth app from the App store or Google play.
When contacting our local partner, please inform them you are an Allianz member (not IOM) as they will check that you are registered with Allianz.
LOCAL PARTNER : NEXTCARE
Membership cards:
You will get access to two membership cards: one issued by Nextcare, the other one from Allianz available within MyHealth digital services. Here's how to use them:
Nextcare provider finder: https://www.nextcarehealth.com/healthcare-network/
Contact us:
LOCAL PARTNER : NATHEALTH
Membership cards:
You will get access to two membership cards: one issued by Nathealth, the other one from Allianz Care available within MyHealth digital services. Here's how to use them:
Contact us:
LOCAL PARTNER : NEXTCARE
Membership cards:
You will get access to two membership cards: one issued by Nextcare, the other one from Allianz Care available within MyHealth digital services. Here's how to use them:
Nextcare provider finder : https://www.nextcarehealth.com/healthcare-network/
Contact us:
LOCAL PARTNER : NEXTCARE
Membership cards:
You will get access to two membership cards: one issued by Nextcare, the other one from Allianz Care available within MyHealth digital services. Here's how to use them:
Nextcare provider finder: https://www.nextcarehealth.com/healthcare-network/
Contact us:
LOCAL PARTNER : CRESCENT CARE
Membership cards:
You will get access to two membership cards: one issued by Crescent Care, the other one from Allianz Care available within MyHealth digital services. Here's how to use them:
Contact us:
LOCAL PARTNER : AVEGA
Membership cards:
You will get access to two membership cards: one issued by Avega, the other one from Allianz Care available within MyHealth digital services. Here's how to use them:
Contact us:
LOCAL PARTNER : UNIQA
Accessing care
In Switzerland Allianz Care has partnered with UNIQA due to its long-standing connections with International Organizations and the agreements they have with medical providers in Geneva/Vaud area.
As an IOM insured member who needs to be hospitalized, you benefit from these agreements. This means that the hospitals will accept the Guarantee of Payment from UNIQA entitling IOM staff/former staff and their dependents to be taken care of without any cash deposit, and on a direct billing basis to UNIQA.
Here's the process to seek treatment in Switzerland :
Special arrangement CHUV (Centre Universitaire Vaudois)
Points of contact - Allianz Care Helpline
For queries related to benefits, access to treatment, claims related to treatment outside of your medical network, any costs related to dental treatment, dental prostheses/implants, orthodontic treatment, prescribed orthopaedic devices in general, prescribed rental or purchase of a CPAP appliance (and associated equipment e.g. masks, filters), optical or in-patient care, contact:
Membership cards:
You will get access to two membership cards: one issued by UNIQA , the other one from Allianz Care available within MyHealth digital services. Here's how to use them:
You will need the UNIQA card to access medical care in Switzerland (In Patient & Day case only).
Out patient claims in Switzerland are reimbursable on a pay and claim basis through Allianz Care
You can access it via myUNIQA members’ digital services. You can download myUNIQA app in the App Store or Google Play , or go to the web portal www.myuniqa.ch . If it’s the first time accessing the card, Click on ‘Create an Account’. Otherwise click ‘Log in’.Enter the Allianz policy number and your date of birth.
UNIQA cards for all family members will be available for view. Simply click on each family members’ name to view their card. UNIQA contact details are on the back of the card, click on the card face and it will flip around.
Please ensure that you have access to your card every time that you need to see a doctor or require medical care. You will need to show it before treatments or consultations so your doctor or medical provider can verify that you are covered.
Also, if your doctor or medical provider is part of the local UNIQA network, the card will enable them to liaise directly with UNIQA for the payment of your medical invoice.
Your second membership card is issued by Allianz and you can access it within MyHealth digital services.
You will need the Allianz membership card when requiring treatment outside of Switzerland.
Please show your Allianz card to your medical provider outside of Switzerlandas they will not recognise the UNIQA card.
Please note out-patient claims in Switzerland are reimbursable on a pay and claim basis through Allianz Care.
LOCAL PARTNER: AETNA
Membership card:
You will get access to a dual branded membership card with Allianz Care and Aetna logo. This will give you access to both provider networks according to your insurance policy terms and condition and benefit limits applicable to you.
You can also choose a provider outside of your network should you wish to do so.
Aetna provider finder : https://www.aetna.com/dsepublic/
Contact us:
Information session for US residents: Watch the replay
LOCAL PARTNER : MIS YEMEN
Membership cards:
You will get access to two membership cards: one issued by MIS Yemen, the other one from Allianz Care available within MyHealth digital services. Here's how to use them:
Contact us:
YOUR PROVIDER : ALLIANZ
Membership card:
Your membership card is issued by Allianz and you can access it within MyHealth digital services. You will need the Allianz membership card when requiring treatment outside of the country. Please show your Allianz card to your medical provider as they will not recognise the MIS Yemen card.
Allianz Helpline:
For queries or claims related to emergencies, prior appprovals, or any costs related to dental treatment, dental prostheses/implants, orthodontic treatment, prescribed orthopaedic devices in general, prescribed rental or purchase of a CPAP appliance (and associated equipment e.g. masks, filters), optical, in-patient cure and any out-of-pocket expenses:
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In order to provide you with the best care possible we have joined forces with local partners in some countries. Therefore, if you live in any of the below countries you will receive a second card from our local partner (your primary card will always be the Allianz card):
Egypt, Jordan, Iraq, Lebanon, Pakistan, Philippines, Switzerland and Yemen
Note: any claims related to dental treatment, dental prosthesis and optical treatment should be submitted to Allianz directly.
Regardless of where you live, you can choose the medical provider that you prefer, even those not included in your local network. Nevertheless, your claim will only be reimbursed if the medical providers or service providers are licensed for providing care and legally registered to provide that specific type of care in the country where the treatment or care was given.
In this case, if you need help locating a provider in your area, you can use our International Healthcare Provider Finder available via our MyHealth Digital Services.
It will allow you to search for hospitals, clinics, doctors and specialists on a country by country basis, with the ability to narrow down the search to specific regions and cities. You can also search under Medical Practitioner categories e.g. Internal Medicine, as well as on Specialism e.g. General Surgery, Neurosurgery or Traumatology etc.
You are not restricted to using the providers listed in this directory: the medical providers are available in our directory for your convenience only and we do not recommend, endorse or sponsor them, nor their inclusion in our directory implies that we have any agreements in place with them.
If your area of cover includes the USA and you are seeking a medical provider there, we recommend that you contact our third party administrator that we have appointed to administers your policy in the USA. Our third party administrator can assist you with locating a medical provider close to you and scheduling an appointment. The contact details of our third party administrator can be found on the back of your Membership Card.
First, check that your plan covers the treatment you are seeking. Your Table of Benefits will confirm which benefits are available to you, however, you can always call our Helpline if you have any queries.
Normally planned in-patient treatments are subject to our Treatment Guarantee/Pre-authorization process for direct settlement of your medical bills. This process may be different depending on the insurance product available to you – for this reason, please check your Benefit Guide to confirm what process applies to your policy.
For example, if you are covered under one of our standard International Healthcare Plans, the process requires that you submit a Treatment Guarantee Form in advance of treatment by following the process below:
Please note that important terms and conditions are applicable to the medical claiming process. These terms and conditions may vary depending on the product available to you and on the type of insurance contract. We therefore advise you to check your Benefit Guide to confirm the claiming terms and conditions applicable to your policy with us.
You can access your Benefit Guide via MyHealth Digital Services. Simply login via browser or use the MyHealth app, click on “My Policy” and select the “Documents” tab.
For convenience, we summarise below the terms and conditions that normally apply to standard policies in terms of medical claims:
| Currency | Information |
|---|---|
| ERN - Eritrean Nafka | This currency will be listed as an invoice currency option from June 2023. Reimbursement will only be done in USD. |
| ZWL - Zimbabwean Dollar | This currency will be listed as an invoice currency option from June 2023. Reimbursement will only be done in USD. |
| SSP – South Sudanese Pound | Reimbursement in SSP can only be done with Equity Bank Southern Sudan Limited and Co-Operative Bank of South Sudan. Payments to any other banks will only be done in USD. |
| SZL – Swaziland Lilangeni (Eswatini) | This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF |
| SLE - Sierra Leone New Leone | This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF |
| ALL – Albanian Lek | This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF |
| CVE – Cape Verde Escudo | This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF |
| KMF – Comoros Franc | This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF |
| LSL – Lesotho Loti | This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF |
| MDL – Moldovan Leu | This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF |
| MNT – Mongolia Tugrik | This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF |
| MRU – Mauritania Ouguiya | This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF |
| MVR – Maldives Rufiyaa | This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF |
| NAD – Namibia Dollar | This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF |
| SLL - Sierra Leone Old Leone | This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF |
| SDG – Sudanese Pound | This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF |
| XAF – CFA Franc | Claim reimbursement in XAF can be paid in: Cameroon, Central African Republic, Chad, Republic of the Congo, Equatorial Guinea, Gabonese Republic. |
| DJF – Djibouti Franc | Claim reimbursement in DJF can be paid in Djibouti. |
Starting with the 2019 tax year, you will not be penalized or fined for not having health insurance. Due to this change in federal tax policy, Allianz will not be sending 2019 IRS 1095-B tax forms to all members. However, you can request the form be sent to you as follows:
By telephone: 1 (857) 444-0638
By mail:
Allianz Care,
15 Joyce Way,
Parkwest Business Campus,
Nangor Road,
Dublin 12,
Ireland
If you are based in a country(*) where bank charges are high or where claims payments are restricted, we have put in place an alternative option. Your claim reimbursement will be paid via IOM who will then transfer the amount to you.
For this, please ensure to use the below bank details when you submitting your claims (1st time only) :
(*)Those countries are: Afghanistan, Argentina, Belarus, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominica, El Salvador, Guatemala, Guyana, Honduras, Iran, Iraq, Kazakhstan, Mexico, Nicaragua, Panama, Russia, Ukraine
Certain services which may be included in your plan are provided by third party providers outside the Allianz group, such as the Expat Assistance Programme, Wysa, Travel Security Services, HealthSteps App, Second Medical Opinion and Tele-medicine services. If included in your plan, these services will show in your Table of Benefits. These services are made available to you subject to your acceptance of the terms and conditions of your policy and the terms and conditions of the third parties. These Services may be subject to geographical restrictions. The HealthSteps App does not provide medical or health advice and the wellness resources contained within Olive are for informational purposes only. The HealthSteps App, Wysa and the wellness resources contained within Olive shouldn’t be regarded as a substitute for professional advice (medical, physical or psychological). They are also not a substitute for the diagnosis, treatment, assessment or care that you may need from your own doctor. Wysa may not be used by those under 13 and is subject to legal guardian consent between 13 and 18. Wysa is not a substitute for face to face psychotherapy nor provides a diagnosis or prognosis, treatment or cure for a disease, disorder or disability or to provide any kind of state regulated mental health service in users country of residence. Wysa is not an emergency or crisis service and should not be used by individuals suffering from certain physical and mental conditions, as more particularly listed in the Wysa terms of use. You understand and agree that AWP Health & Life SA (Irish Branch) and AWP Health & Life Services Limited are not responsible or liable for any claim, loss or damage, directly or indirectly resulting from your use of any of these third party services.