Support for Members
We're here to help you and your family, providing expert advice, information and assistance, wherever you are in the world.
Start Your Digital Check-Up!
Your health and wellbeing matter to us, which is why we invite you to take this digital medical check-up which will provide an overall and updated assessment of your health, including areas you've probably never explored! To access it, simply go to Health Assistant /Wellness Hub on MyHealth app or portal.
Your Expat Assistance Programme (EAP) provides 24/7 confidential support on a wide range of challenges including stress, depression, cultural shock and more.
Wysa Mind coaching app
You have 24/7 access to Wysa – your chat bot buddy, giving you a safe and anonymous space to vent and be heard. You can also chat with a professional human coach when you want a more personal touch. To access it, simply go to Health Assistant /Wellness Hub on MyHealth app or portal.
HealthStep Body coaching app
Set your fitness goal and choose an action plan, track your activities to reach your goal, join challenges to keep motivated, and find tips on how to live and maintain a healthy life.
We can help you find a provider from our international directory of hospitals, doctors and health practitioners. Simply click on the link below or access it via MyHeath digital services.
24/7 access to professionals for medical care and advice via phone, video or chat. All you need is a phone or device with internet access. Access the hub via MyHealth digital services.
Second Medical Opinion
As part of your cover, you have access to our Second Medical Opinion service designed to provide you with expert medical advice when you need it the most.
To access our service, simply call or email us
Personal Oncology Case Manager
In the unfortunate event of a cancer diagnosis, we will assign you a dedicated case manager, a healthcare professional from our own Medical Team, to guide and assist you through your treatment*.
How to videos
We cover treatment for COVID-19. Vaccination costs are also covered if you have this benefit within your policy. Please note, cover is subject to terms and conditions, benefit limits and area of cover of the policy and costs must be reasonable and customary.
Please visit our FAQ to see our terms and conditions and to find out more. Cover is not provided if any element of the cover, benefit, activity, business or underlying business violates any applicable sanction law or regulations of the United Nations, the European Union or any other applicable economic or trade sanction law or regulations.
Olive: your health & wellness support programme
Let us help you
Need help? Chat with us
Your contacts for general enquiries and emergency assistance
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You could get up to €150 back on Health Benefits including gym memberships, personal training, fitness wearables and more to get you to peak fitness. What are you waiting for?
* Our oncology case management service is not intended to replace your doctor’s assessment and advice. Our case managers will not suggest any diagnosis or treatment. Once you register your interest for the above service, your case will be assessed to ensure that you are eligible for it before you are assigned your personal oncology case manager.