Get answers to your questions quickly and easily with our handy FAQs.
Support for Members
We're here to help you and your family, providing expert advice, information and assistance, wherever you are in the world.
Your Services
Accessing care
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Emotional Wellbeing
Your Expat Assistance Programme (EAP) provides 24/7 confidential support on a wide range of challenges including stress, depression, cultural shock and more.
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Global Telehealth
24/7 access to professionals for medical care and advice via phone, video or chat. All you need is a phone or device with internet access. Access the hub via MyHealth digital services.
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Second Medical Opinion
As part of your cover, you have access to our Second Medical Opinion service designed to provide you with expert medical advice when you need it the most. To access our service, simply call or email us
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Personal Oncology Case Manager
In the unfortunate event of a cancer diagnosis, we will assign you a dedicated case manager, a healthcare professional from our own Medical Team, to guide and assist you through your treatment*.
HealthStep Body coaching app
Set your fitness goal and choose an action plan, track your activities to reach your goal, join challenges to keep motivated, and find tips on how to live and maintain a healthy life.
Start Your Digital Check-Up!
Your health and wellbeing matter to us, which is why we invite you to take this digital medical check-up which will provide an overall and updated assessment of your health, including areas you've probably never explored! To access it, simply go to Health Assistant /Wellness Hub on MyHealth app or portal.
Wysa Mind coaching app
You have 24/7 access to Wysa – your chat bot buddy, giving you a safe and anonymous space to vent and be heard. You can also chat with a professional human coach when you want a more personal touch. To access it, simply go to Health Assistant /Wellness Hub on MyHealth app or portal.
Medical Providers
We can help you find a provider from our international directory of hospitals, doctors and health practitioners. Simply click on the link below or access it via MyHeath digital services.
How to videos
Understanding insurance terms
Which exclusions are applicable to my plan?
Find out what exclusions are, what they mean and if they apply to your policy
Limits / Deductibles / Co-payments
Will my claim be paid in full? Learn about deductibles, co-payment and benefit limits, which may impact the amount we'll pay when you claim.
Moratorium and Full Medical Underwriting
Do you know what Moratorium insurance is? And Full medical underwriting? Learn the different insurance types to identify the one applicable to your policy
What is in-patient, out-patient and day care treatment?
Find out the difference between in-patient, out-patient, day-care treatment and which require our pre-approval.
COVID-19 support
We cover treatment for COVID-19. Vaccination costs are also covered if you have this benefit within your policy. Please note, cover is subject to terms and conditions, benefit limits and area of cover of the policy and costs must be reasonable and customary.
Please visit our FAQ to see our terms and conditions and to find out more. Cover is not provided if any element of the cover, benefit, activity, business or underlying business violates any applicable sanction law or regulations of the United Nations, the European Union or any other applicable economic or trade sanction law or regulations.
Olive: your health & wellness support programme
Emotional Wellbeing
Watch Dil Wickremasinghe share tips and insights on how to understand and protect your mental health and live a more balanced, fuller and authentic life.
Let us help you
Need help? Chat with us
You can live chat with our team and get answers to your queries. Available 9-5pm (GMT), Monday to Friday. When available, you will see its icon on the bottom right- hand side of the screen.
Your contacts for general enquiries and emergency assistance
Refer a friend for Global Health Insurance
You could get up to €150 back on Health Benefits including gym memberships, personal training, fitness wearables and more to get you to peak fitness. What are you waiting for?
Certain services which may be included in your plan are provided by third party providers outside the Allianz group, such as the Expat Assistance Programme, Wysa, Travel Security Services, HealthSteps App, Second Medical Opinion and Tele-medicine services. If included in your plan, these services will show in your Table of Benefits. These services are made available to you subject to your acceptance of the terms and conditions of your policy and the terms and conditions of the third parties. These Services may be subject to geographical restrictions. The HealthSteps App does not provide medical or health advice and the wellness resources contained within Olive are for informational purposes only. The HealthSteps App, Wysa and the wellness resources contained within Olive shouldn’t be regarded as a substitute for professional advice (medical, physical or psychological). They are also not a substitute for the diagnosis, treatment, assessment or care that you may need from your own doctor. Wysa may not be used by those under 13 and is subject to legal guardian consent between 13 and 18. Wysa is not a substitute for face to face psychotherapy nor provides a diagnosis or prognosis, treatment or cure for a disease, disorder or disability or to provide any kind of state regulated mental health service in users country of residence. Wysa is not an emergency or crisis service and should not be used by individuals suffering from certain physical and mental conditions, as more particularly listed in the Wysa terms of use. You understand and agree that AWP Health & Life SA (Irish Branch) and AWP Health & Life Services Limited are not responsible or liable for any claim, loss or damage, directly or indirectly resulting from your use of any of these third party services.
* Our oncology case management service is not intended to replace your doctor’s assessment and advice. Our case managers will not suggest any diagnosis or treatment. Once you register your interest for the above service, your case will be assessed to ensure that you are eligible for it before you are assigned your personal oncology case manager.