However, newborn infants (with the exception of multiple birth babies, adopted and fostered babies) will be accepted for cover from birth without medical underwriting, provided that we are notified within four weeks of the date of birth and the birth parent or intended parent (in the case of surrogacy), has been insured with us for a minimum of six continuous months.
Notification of the birth after four weeks will result in newborn children being underwritten and cover will only commence from the date of acceptance. Please note that all multiple birth babies, adopted and fostered children will be subject to full medical underwriting and cover will only commence from the date of acceptance.
In order to maintain the highest levels of data protection, we encourage our members to update their own credit card details online via our secure Online Services, if they have access to these under the plan they have.
If Online Services are available for you, you can access them at any time by clicking on “Login” at the top right corner of this page. You will need your personal login details, which have been provided to you as part of your Membership Pack, in order to access our Online Services.
If you have forgotten or misplaced your login details please click on the ‘Reset Password' link in the ‘Login’ section of our website and follow the instructions provided. You will then receive your login details via email.
Once logged into Online Services, please complete the following steps:
When you have updated your credit card payment details please send an email to firstname.lastname@example.org notifying us that changes have been made. Once we are made aware of these changes, we will process your next payment and notify you by email, when the transaction has been successfully completed.
We process your personal information according to the our Privacy Notice. The processing of your personal information will only be conducted in accordance with the provisions outlined in this Privacy Notice.
In accordance with our Privacy Notice, sensitive information may only be discussed with or disclosed to the natural person to whom the information relates, unless:
Where any natural person is under 18 years of age:
Our multilingual helpline staff are available 24 /7 to handle day to day policy enquiries and support you during emergencies.
Note that we will need your name and policy number to identify you in our system and be able to respond to queries on your cover, your claims, etc. – so please don’t forget to have your policy number with you when you call us or to state it in your email (together with your full name) if you prefer to write.