Now you can update your personal information such as home or business address, email address or telephone number via MyHealth Digital Services. Simply login via browser or use the MyHealth app and click on “Manage Account” to change your details. It is important to keep your details updated to help us to keep in contact with you accordingly.
If you move country and need to update your post address please click here for more information.
Individual plan (i.e. underwritten policy)
You may apply to include any of your family members on your policy by completing the relevant application form and submitting it to: underwriting@allianzworldwidecare.com.
However, we will accept newborn infants for cover (with the exception of multiple birth babies, adopted and fostered babies) from birth without medical underwriting, provided that we are notified within four weeks of the date of birth and the birth parent or intended parent (in the case of surrogacy) has been insured with us for a minimum of six continuous months.
To notify us of your intention to have your newborn child included on your policy, please email your request with a copy of the birth certificate to our Underwriting Team at: underwriting@allianzworldwidecare.com.
Notification of the birth after four weeks will result in newborn children being underwritten and cover will only commence from the date of acceptance. Please note that all multiple birth babies, adopted and fostered children will be subject to full medical underwriting and cover will only commence from the date of acceptance.
Group scheme (underwritten)
You may apply to include any of your family members as a dependant provided that you are allowed to do so under the agreement between your company and us. Notification to add a dependant must be made through your company unless otherwise stated.
If the dependant is a newborn infant, he/she (except multiple birth babies, adopted and fostered children) will be accepted for cover from birth without medical underwriting, provided that we are notified within four weeks of the date of birth and the birth parent or intended parent (in the case of surrogacy) has been insured with us for a minimum of six continuous months. To have a newborn added to the policy, you must ask your company to submit a request in writing, including a copy of the birth certificate and send it by email to our Underwriting Team at: underwriting@allianzworldwidecare.com.
If we are notified four weeks or more after the date of birth, newborn children will be underwritten and cover will only start from the date of acceptance. Please note that all multiple birth babies, adopted and fostered children will be subject to full medical underwriting and cover will only commence from the date of acceptance.
Group scheme (not underwritten)
You may apply to include any of your family members as a dependant provided that you are allowed to do so under the agreement between your company and us. Notification to add a dependant must be made through your company unless otherwise stated.
If the dependant is a newborn infant, he/she will be accepted for cover from birth, provided that we are notified within four weeks of the date of birth. To have a newborn added to the policy, you must ask your company to submit a request in writing, including a copy of the birth certificate, to its usual Allianz Partners contact person for membership changes. If we are notified four weeks or more after the date of birth, newborn children will be underwritten and cover will only start from the date of acceptance.
It is important to let us know when you change your country of residence. This may affect your cover or premium, even if you are moving to a country within your geographical area of cover, as your existing plan may not be valid there. Cover in some countries is subject to local health insurance restrictions, particularly for residents of that country. It is your responsibility to ensure that your health cover is legally appropriate. If you are not sure, please get independent legal advice, as we may no longer be able to cover you. The cover we provide is not a substitute for local compulsory health insurance.
How do I notify that I am moving country?
If you are member of an individual policy, just contact our Helpline.
If you are a member of a group scheme, please notify your company and our Helpline.
We process your personal information according to the our Privacy Notice. We will conduct the processing of your personal information only in accordance with the provisions outlined in this Privacy Notice.
In accordance with our Privacy Notice, sensitive information may only be discussed with or disclosed to the natural person to whom the information relates, unless:
If a natural person is under 18 years of age:
Sensitive information can be discussed with or disclosed to the parents or legal guardians of an individual under 18 years of age. It is the responsibility of the parent(s) or legal guardian(s) to provide consent on behalf of the individual for disclosure of their sensitive information in accordance with the above requirements.
If you would like to consent that we disclose details of your claims or any other sensitive information (as defined in our Privacy Notice) to a family member or a third person (natural or legal), we would ask you to complete the Third Party Consent Form available here. Please submit the completed and signed form to us by email to: client.services@allianzworldwidecare.com
We would like to make you aware that you can specify in the Third Party Consent Form the type of information your explicit consent is limited to (e.g. only personal data but not sensitive data).
If you pay your premium and your company renews your cover or you pay your premium as member of an individual policy (and that of your dependants, if applicable), your policy will automatically renew for the next Insurance Year, if:
Our multilingual helpline staff are available 24 /7 to handle day to day policy enquiries and support you during emergencies.
Note that we will need your name and policy number to identify you in our system and be able to respond to queries on your cover, your claims, etc. – so please don’t forget to have your policy number with you when you call us or to state it in your email (together with your full name) if you prefer to write.