Now you can update your personal information such as home or business address, email address or telephone number via MyHealth Digital Services. Simply login via browser or use the MyHealth app and click on “Manage Account” to change your details. It is important to keep your details updated to help us to keep in contact with you accordingly.

If you move country and need to update your post address please click here for more information.

Policies with full medical underwriting

You may apply to add a family member in your policy by completing the relevant application form and submitting it to underwriting@allianzworldwidecare.com. Your new dependant will be subject to medical underwriting and, if accepted, cover will start from the date of acceptance.


Policies with moratorium

Simply contact us to request the addition of a family member to your policy. There is no need to complete an application form and we’ll cover the new dependant from the date on which you notify us or from a later date that you may request – a new moratorium will apply for that dependant. In this case, simply email us at: 

underwriting@allianzworldwidecare.com


Non-underwritten policies (large group policies)

To add a family member as a dependant on your policy, simply notify your company and they will organize it with us.
 

If you are in doubt about what type of underwriting terms apply to you policy, check this article.

Policies with full medical underwriting 

Please send an email to underwriting@allianzworldwidecare.com within four weeks from birth and attach the birth certificate. With the exception of multiple birth babies, we will accept the baby without medical underwriting if the birth parent or intended parent (in the case of surrogacy) has been insured with us for a minimum of eight continuous months. Cover will start at birth.

Notification of the birth after four weeks will result in newborn children being underwritten and cover will only commence from the date of acceptance.

Multiple birth babies will be underwritten and if accepted, cover will start from the date of acceptance.
 

Policies with moratorium

Simply contact us at underwriting@allianzworldwidecare.com and request the addition of a family member to your policy. There is no need to complete an application form and we’ll cover the new dependant from the date on which you notify us or from a later date that you may request – a new moratorium will apply for that dependant.

However, if the newborn  is less than four weeks old, but we have not covered either of their parents for a continuous period of at least eight continuous months, you will need to complete the relevant application form. We will review the application form, confirm the date we agree to add the newborn and a new moratorium will apply for him/her.

 

Non-underwritten policies (large group policies)

Newborn infants (including multiple birth babies, babies born by surrogacy, adopted and fostered children) will be accepted for cover from birth, provided that we are notified within four weeks of the date of birth. To have a newborn added to the policy, you must ask your company to submit a request in writing, including a copy of the birth certificate, to its usual contact person for membership changes. Please note that if you don’t notify your company within this four weeks period,  newborn children will be accepted for cover from the date of that notification.

If you are in doubt about what type of underwriting terms apply to you policy, check this article.

a. Updating payment details and making payment 


In order to maintain the highest levels of data protection, we encourage our members to update their own payment card details online via our secure MyHealth Digital Services.
You can access them at any time by clicking on “Login” and typing your login details. 

If you have forgotten or misplaced your login details please click on the ‘Forgot Password?' link in the ‘Login’ screen of your MyHealth Digital Services and follow the instructions provided. You will then receive your login details via email.

Once logged into MyHealth Digital Services, please complete the following steps:

  • Click on ‘View Policy ’ and select the ‘Payment tab’.
  • Click on the ‘Change payment details’ option from the list of subheadings.
  • Enter your payment card details into the relevant fields.
  • Click on ‘Save changes’.


When you have updated your payment card payment details please send an email to creditcontrol.individual@allianzworldwidecare.com notifying us that changes have been made. Once we are made aware of these changes, we will process your next payment and notify you by email, when the transaction has been successfully completed.

b. Changing payment method, frequency and or date of premium

Changes in payment terms can be made at policy renewal, via written instructions, which must be received by us a minimum of 30 days before to the renewal date.

It is important to let us know when you change your country of residence. This may affect your cover or premium, even if you are moving to a country within your geographical area of cover, as your existing plan may not be valid there. Cover in some countries is subject to local health insurance restrictions, particularly for residents of that country. It is your responsibility to ensure that your health cover is legally appropriate. If you are not sure, please get independent legal advice, as we may no longer be able to cover you. The cover we provide is not a substitute for local compulsory health insurance.

How do I notify that I am moving country?

If you are member of an individual policy, just contact our Helpline.

If you are a member of a group scheme, please notify your company and our Helpline.
 

We process your personal information according to the our Privacy Notice. We will conduct the processing of your personal information only in accordance with the provisions outlined in this Privacy Notice.

In accordance with our Privacy Notice, sensitive information may only be discussed with or disclosed to the natural person to whom the information relates, unless:

  • That individual has provided their explicit consent to the disclosure of their sensitive information with another person (natural or legal); or,
  • The disclosure of that individual’s sensitive information to another person (natural or legal) is in the vital interests of the individual and they are not physically or mentally able to provide their explicit consent to the disclosure.

 

If a natural person is under 18 years of age:

Sensitive information can be discussed with or disclosed to the parents or legal guardians of an individual under 18 years of age. It is the responsibility of the parent(s) or legal guardian(s) to provide consent on behalf of the individual for disclosure of their sensitive information in accordance with the above requirements.

If you would like to consent that we disclose details of your claims or any other sensitive information (as defined in our Privacy Notice) to a family member or a third person (natural or legal), we would ask you to complete the Third Party Consent Form available here. Please submit the completed and signed form to us by email to: client.services@allianzworldwidecare.com 

We would like to make you aware that you can specify in the Third Party Consent Form the type of information your explicit consent is limited to (e.g. only personal data but not sensitive data).

If you pay your premium and your company renews your cover or you pay your premium as member of an individual policy (and that of your dependants, if applicable), your policy will automatically renew for the next Insurance Year, if:

  • The plan or plan combination selected is still available (applicable for individual policies)
  • We can continue to provide cover in your country of residence
  • All premiums due to us have been paid
  • The payment details we have for you are still valid on the policy renewal date. Please update us if you get a new/replacement credit card or if your bank account details have changed.
If your company pays for your premium, the renewal of your cover (and that of your dependants, if applicable) is the decision of your company.
If your cover under the Company Agreement comes to an end, you can apply for cover under one of our Healthcare Plans for Individuals and Families, by simply sending us an email to individual.sales@allianzworldwidecare.com. You need to submit your application within one month of leaving the group scheme. You may be subject to underwriting. If we accept your application, cover will start on the first day after you leave the group scheme.
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