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Expat Assistance
Programme

Supporting you in your new life


What is the Expat Assistance Programme?

With decades of experience in the field, we know that moving to a new country can be a challenging time for you and your family. That's why we provide you with an Expat Assistance Programme (EAP).

Designed to help you with all of life’s questions, issues and concerns, the service is delivered by professionals who provide multilingual and confidential support for mental, financial, physical and emotional wellbeing. It is available 24 hours a day, 7 days a week and 365 days a year.


A helping hand

Adjusting to a new environment and culture can be exciting and daunting at the same time.

With our EAP, you can be reassured that no matter what life throws at you, you can get support. Through our new welbeing platform, you have access to a range of services, including:

pre and post-natal care

Expert counselling
Support from specialists in financial and legal, child care and elder care, future  planning and debt support, retirement and more
maternity pilates

Personalized wellbeing content  
 Receive bite-sized content such as blogs, articles, book excerpts, and more, written by leading wellness industry experts and bestselling authors
breastfeeding consultation

Podcasts and audio tips 
Your wellbeing support on the go. Listen to podcasts and get tips on topics such as time management, happiness, health and more

Access your wellbeing platform

If you are already an Allianz Care customer you should have received your login details. If you haven't received it please contact your HR/Benefits department or support@lifeworks.com.


Access your EAP by downloading the TELUS Health One app and get convenient access to wellbeing support

Download the app and use your login details to sign in on your mobile. From the app you will be able to call an EAP advisor with just one tap, anytime, anywhere. 
If you are already an Allianz Care customer you should have received your login details. If you haven't received it please contact your HR/Benefits department or support@lifeworks.com.
The Expat Assistance Programme is provided by third party provider(s) outside the Allianz group. If included in your plan,  these services will show in your Table of Benefits. These services are made available to you subject to your acceptance of the terms and conditions of your policy and the terms and conditions of TELUS Health and they may be subject to geographical restrictions. The TELUS Health One App does not provide medical or health advice and the wellness resources contained within the app are for informational purposes only and it shouldn’t  be regarded as a substitute for professional advice (medical, physical or psychological). They are also not a substitute for the diagnosis, treatment, assessment or care that you may need from your own doctor. You understand and agree that AWP Health & Life SA (Irish Branch) and AWP Health & Life Services Limited are not responsible or liable for any claim, loss or damage, directly or indirectly resulting from your use of any of these third party services.