MyHealth Online Services for Members

MyHealth online
Tell us a little about the treatment received, drag and drop your invoices and submit your claims.
submit claims online
benefits
Explore your cover, its limits, amounts remaining and any terms and conditions that may apply.
my claims
Submit and track your claims online
my policy
Access your insurance documents and premium payments 
my benefits
Explore your cover

Register and explore all features of your new online service.

Registration is also required for existing members. 

Access MyHealth Online
We gathered some of the most frequently asked questions about our online services

After logging into the MyHealth Online click on the ‘My Claims’ link (located at the bottom or top left of the homepage) to view existing claims and submit a new claim. 

To submit a new claim click on the ‘Submit a Claim’ button in the middle of the page and follow the steps onscreen. You’ll be asked to answer a few simple questions regarding your treatment and have the option to add an invoice by selecting a file or simply dragging and dropping it into the available box. Once done you can choose to add further invoices and additional information or submit your claim.


 
After logging into the MyHealth Online click on the ‘My Claims’ link (located at the bottom or top left of the homepage) to view existing claims. Select the relevant closed claim to view the Statement of Accounts and Notification of Payment.

After logging into the MyHealth Online click on the ‘View Policy’ link. This will display an overall summary of your policy including its status of status (active/inactive), your policy number, your renewal date, your region of cover, and the plans available. You can also view details for any dependants on your policy by clicking on the ‘dependants’ tab. To view and download your policy documents, including the Benefit Guide, Insurance Certificate, Membership Card(s) and Treatment Guarantee Form (if required), click on the ‘documents’ tab.

After logging into the MyHealth Online click on the on the ‘My Benefits’ link (located at the bottom or top of the homepage) to view your current Table of Benefits. This will display the benefits available to you as well as details of any co-payments, deductibles and limits.
 

 

We recommend that you read your Table of Benefits in conjunction with your Benefit Guide (available on the “my policy” section) to ensure your treatment is covered. If you’re unsure or need any assistance please contact our Helpline before commencing treatment.

After logging into the MyHealth Online click on the ‘My Account’ icon at the bottom of the home page to change your registered email address and update your MyHealth portal password. You can also edit your marketing communication preferences.