Tell us a little about the treatment received, drag and drop your invoices and submit your claims.
MyHealth Online Services for Members
Manage your health and wellness with MyHealth Online Services
Submit claims online
Make the most of your benefits
Explore your cover, its limits, amounts remaining and any terms and conditions that may apply.
Health Assistant
Access our digital tools and services designed to help you manage your health and wellness.
- Symptom Checker
- Health & Wellness Hub
- Medical Advice Service
- Pharmacy Aid
- Medical Term Translator
- Emergency Services
Inside your Health & Wellness Hub you will find services like our HealthSteps App, Online Health Assessments, Expat Assistance Programme App, Travel Security Services App, BMI Calculator, Health Guides and blogs and our Provider Finder.
Inside your new online service
My Claims
Submit and track your claims online
My Policy
Access your insurance documents and premium payments
My Benefits
Explore your cover
Health Assistant
Digital tools and services to help you manage your health and wellness
Ready to try?
Register and explore all features of your new online service.
Registration is also required for existing members.
Questions?
We gathered some of the most frequently asked questions about our online services
Q1) How do I submit a claim?
After logging into the MyHealth Online click on the ‘My Claims’ link (located at the bottom or top left of the homepage) to view existing claims and submit a new claim.
To submit a new claim click on the ‘Submit a Claim’ button in the middle of the page and follow the steps onscreen. You’ll be asked to answer a few simple questions regarding your treatment and have the option to add an invoice by selecting a file or simply dragging and dropping it into the available box. Once done you can choose to add further invoices and additional information or submit your claim.
To submit a new claim click on the ‘Submit a Claim’ button in the middle of the page and follow the steps onscreen. You’ll be asked to answer a few simple questions regarding your treatment and have the option to add an invoice by selecting a file or simply dragging and dropping it into the available box. Once done you can choose to add further invoices and additional information or submit your claim.
Q2) How do I view my Statement of Accounts and Notification of Payment?
After logging into the MyHealth Online click on the ‘My Claims’ link (located at the bottom or top left of the homepage) to view existing claims. Select the relevant closed claim to view the Statement of Accounts and Notification of Payment.
Q1) How do I view my insurance documents?
After logging into the MyHealth Online click on the ‘View Policy’ link. This will display an overall summary of your policy including its status of status (active/inactive), your policy number, your renewal date, your region of cover, and the plans available. You can also view details for any dependants on your policy by clicking on the ‘dependants’ tab. To view and download your policy documents, including the Benefit Guide, Insurance Certificate, Membership Card(s) and Treatment Guarantee Form (if required), click on the ‘documents’ tab.
Q1) How do I view my insurance documents?
After logging into the MyHealth Online click on the on the ‘My Benefits’ link (located at the bottom or top of the homepage) to view your current Table of Benefits. This will display the benefits available to you as well as details of any co-payments, deductibles and limits.
Q2) How do I know if I am covered for a specific treatment?
We recommend that you read your Table of Benefits in conjunction with your Benefit Guide (available on the “my policy” section) to ensure your treatment is covered. If you’re unsure or need any assistance please contact our Helpline before commencing treatment.
Q1) How do I edit my account details?
After logging into the MyHealth Online click on the ‘My Account’ icon at the bottom of the home page to change your registered email address and update your MyHealth portal password. You can also edit your marketing communication preferences.