MyHealth Digital Services

After logging into the MyHealth Digital Services click on ‘My Claims’ to view existing claims and submit a new claim. 

To submit a new claim click on the ‘Submit a Claim’ button and follow the steps onscreen. You’ll be asked to answer a few simple questions regarding your treatment and will have the option to add an invoice by selecting a file or taking photo of your physical invoice. Once done you can choose to add further invoices and additional information or submit your claim.


 

After logging into the MyHealth Digital Services click on the ‘My Claims’ to view existing claims. Select the relevant closed claim to view the Statement of Accounts and Notification of Payment.

After logging into the MyHealth Digital Services click on ‘View Policy’ . This will display an overall summary of your policy including its status of status (active/inactive), your policy number, your renewal date, your region of cover, and the plans available. You can also view details for any dependants on your policy by clicking on the ‘dependants’ tab. To view and download your policy documents, including the Benefit Guide, Insurance Certificate, Membership Card(s) and Treatment Guarantee Form (if required), click on the ‘documents’ tab.

After logging into the MyHealth Digital Services click on ‘My Benefits’ to view your current Table of Benefits. This will display the benefits available to you as well as details of any co-payments, deductibles and limits.
 

 

We recommend that you read your Table of Benefits in conjunction with your Benefit Guide (available on the “my policy” section) to ensure your treatment is covered. If you’re unsure or need any assistance please contact our Helpline before commencing treatment.

After logging into the MyHealth Digital Services click on the ‘My Account’ icon at the bottom of the home page to change your registered email address and update your MyHealth password. You can also edit your marketing communication preferences.

If you are using the app,  click on the user profile icon and manage your account details.

Yes. It’s free to download but you may incur charges depending on the plan you have with your telecommunications/internet provider e.g. for information updates and phone calls.

Yes. All data stored in the app or transmitted to and from the app is secured via encryption.

 

Each time you start the app, it will attempt to check for information updates on our servers. This can take some time depending on the speed of your internet connection and the amount of data the app may need to download. You can still use the app while this process is taking place. The date of your latest successful update is displayed on your home screen.

Yes. You can safely remove the app in the usual way. If you re-install the app you will be guided through the setup process again.

 

Yes. Your PIN number can be unique on each device when accessing the same policy.

 

Yes, all adult dependent have access to MyHealth Digital Services and should manage their own personal data. As per GRDP rules, the members on a policy only have access to their own personal and sensitive data like their their claims data for example. We encourage each adult on the policy to register to MyHealth Digital Services.

Yes, this is normal. In accordance with GDPR, all adult dependent on the policy must register to their own MyHealth Digital Services and access their own personal information including claims data. This is to protect the privacy of the individual over their own data.

 

If you are an Allianz China policyholders we have an unique app for you. Click here to know more.