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Members FAQ

Browse the topics below to find the answers for the most frequently asked questions.
administration of your policy

Check the answers for questions on how to change your details, add dependants to your policy and more
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renewal

Check the answers for your questions about the scope of your cover, your benefits and its limits

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getting treatment
Check the answers for questions about emergency treatmet, pre-approval and other treatment related queries
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getting reimbursed

Discover how to claim, how to check the status of your claims and more
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Digital services
Explore our digital services and how they can help you manage your health and your claims
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complaints

Find out how to make a complaint or cancel your policy

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Our multilingual helpline staff are available 24 /7 to handle day to day policy enquiries and support you during emergencies.

Note that we will need your name and policy number to identify you in our system and be able to respond to queries on your cover, your claims, etc. – so please don’t forget to have your policy number with you when you call us or to state it in your email (together with your full name) if you prefer to write. 

Call us: +353 1 630 1301