Frequently Asked Questions 
for members

We provide below our answers to your most frequently asked questions.  
Emergencies and pre-authorization process view
Accessing medical providers view
Medical repatriation view
Cover queries view
Forms to use view
Claims queries view
myhealth app view
administration of your policy view
Complaints view

Our multilingual helpline staff are available 24 /7 to handle day to day policy enquiries and support you during emergencies.

Note that we will need your name and policy number to identify you in our system and be able to respond to queries on your cover, your claims, etc. – so please don’t forget to have your policy number with you when you call us or to state it in your email (together with your full name) if you prefer to write. 

Call us: +353 1 630 1301