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Members FAQ

Browse the topics below to find the answers for the most frequently asked questions.
administration of your policy

Check the answers for questions on how to change your details, add dependants to your policy and more
renewal

Check the answers for your questions about the scope of your cover, your benefits and its limits

getting treatment
Check the answers for questions about emergency treatment, pre-approval and other treatment related queries
getting reimbursed

Discover how to claim, how to check the status of your claims and more
Digital services
Explore our digital services and how they can help you manage your health and your claims
complaints

Find out how to make a complaint or cancel your policy

Click on the live chat button on the right-hand side of the page to talk with our experts (Monday to Friday, from 7am-7pm Irish local time). 

Note that we will need your name, date of birth, and policy number to identify you in our system and be able to respond to queries.