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FAQ: Digital services

MyHealth Digital Services*

MyHealth Digital Services was designed to help you manage your claims as well as your health.

With MyHealth you can:

Access your insurance documents and premium payments
Submit and track your claims online
Explore your cover, its limits and any terms and conditions that may apply
Access digital tools and services to help you manage your health and wellness

Haven’t tried MyHealth yet? Now’s the time.

If this is your first time logging in, you will need to register first with your email address and policy number. You can find your policy number on your Insurance Certificate.

CLick here to know more

MyHealth China app

If you are an Allianz Jingdong China policyholder we have a unique app for you, Allianz MyHealth China. Click here to know more.

*These services, where provided, will be shown in your Table of Benefits.

Health and Wellness Hub**

Our Health and Wellness Hub offers you a range of services gathered in one convenient place to support you on your journey to a long, happy and healthy life.

On the Hub you will have access to:

Tips and articles on topics such as sleep, fitness, emotional wellbeing, etc.
Online health assessments***
Our BMI calculator
Our monthly live webinars, with Q&A session (in English only)

Take the first step!

To access the Health and Wellness Hub login to MyHealth Digital Services and click on the Health Assistant tab.

**The Wellness resources contained within Olive are for informational purposes only. These resources should not be regarded as a substitute for medical advice, physical or psychological assessment, or for the assessment or care that you may need from your own doctor. You understand and agree that AWP Health & Life SA (Irish Branch) and AWP Health & Life Services Limited are not responsible or liable for any claim, loss or damage, directly or indirectly resulting from your use of the services and resources contained within Olive.

***Online assessments do not provide a diagnosis and are not intended to be a substitute for professional psychological assessment or for the assessment or care that you may need from your own doctor.

HealthSteps App

HealthSteps is our fitness app created to encourage you to take the first steps towards a healthier you.

Get personalized guidance to reach your fitness goals
Choose one of our action plans and get access to a list of tailored activities, recommended actions, articles and other reminders based on your goals, unique needs, habits and routines
Get challenges based on steps, calories, distance and keep yourself inspired and motivated to reach your goals
Get encouragement from your friends by sharing your performance and inviting them for a group challenge.

CLICK HERE TO KNOW MORE

The HealthSteps App is provided by a third party provider (Tictrac Limited) and made available to you subject to your acceptance of the terms and conditions of Tictrac Limited as they appear on the HealthSteps App. The HealthSteps App does not provide medical or health advice and it is not a substitute for professional advice, diagnosis or treatment. You understand and agree that AWP Health & Life SA (Irish Branch) and AWP Health & Life Services Limited are not responsible or liable for any claim, loss or damage, directly or indirectly resulting from your use of the HealthSteps App

My Expat Life Hub

Our My Expat Life online hub is a central point of useful information for people planning to move abroad or already abroad. Inside the hub you will find:

Country guides
Our country guides give comprehensive information on local healthcare systems, Visa requirements and education.

Tips and advice at every stage
Whether a person is considering an assignment abroad, in the process or moving or already there, we have a wide range of useful articles that tackle the challenges they face. These include:

The stages of culture shock and how to avoid them
Moving overseas with children and pets
Tips for beating expat loneliness
Customs and excise when moving abroad

Making things simpler
We also have straightforward information, such as the difference between international health insurance and travel insurance.

CLICK HERE TO VISIT THE HUB

LifeWorks App*

Access your Expat Assistance Program (EAP) by downloading the LifeWorks app and get convenient access to wellbeing support.

Download the app and use the login details provided in your Benefit Guide to sign in on your mobile. In the app you will have access to bite-sized wellbeing content, podcasts and audio tips. You will also be able to call an EAP advisor with just one tap, anytime, anywhere.

CLICK HERE TO KNOW MORE

The Expat Assistance Programme Services are made available through AWP Health & Life Services Limited (“AWP”) and provided by LifeWorks by Morneau Shepell Limited, subject to your acceptance of AWP’s terms and conditions. You understand and agree that AWP Health & Life SA (Irish Branch) and AWP Health & Life Services Limited are not responsible or liable for any claim, loss or damage, directly or indirectly resulting from your use of the above service.

*These services, where provided, will be shown in your Table of Benefits.

TravelKit App*

As the world continues to witness an increase in security threats, we help you to manage your personal risk conveniently and effectively. Our free TravelKit app is designed to help keep you safe while you travel and gives you access to your Travel Security Services. Download the app and get access to a complete travel tool kit on your phone.

CLICK HERE TO KNOW MORE

Travel Security Services are made available by WorldAware Inc., subject to your acceptance of our Terms and Conditions. You understand and agree that AWP Health & Life SA – Irish Branch and/or AWP Health & Life Services Limited are not responsible or liable for any claim, loss or damage directly or indirectly resulting from your use of the Travel Security Services.

*These services, where provided, will be shown in your Table of Benefits.

BMI Calculation

Our Body Mass Index (BMI) calculator can help you check if you have excess body fat, which can be related to serious medical conditions. The results will guide you towards an ideal weight for you and your family.

CLICK HERE TO ACCESS OUR BMI CALCULATOR

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Contact our Helpline Team

Our multilingual helpline staff are available 24 /7 to handle day to day policy enquiries and support you during emergencies.

Note that we will need your name and policy number to identify you in our system and be able to respond to queries on your cover, your claims, etc. – so please don’t forget to have your policy number with you when you call us or to state it in your email (together with your full name) if you prefer to write.

Call us: +353 1 630 1301

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FAQ: Digital services

MyHealth China app

Contact our Helpline Team

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