FAQ: Digital services

MyHealth Digital Services was designed to help you manage your claims as well as your health.

With MyHealth you can:

• Access your Telehealth Hub and get medical care and advice via phone or video chat. 
• Access your insurance documents and premium payments 
• Submit and track your claims online
• Explore your cover, its limits and any terms and conditions that may apply
• Access digital tools, offered by third party service providers, and other third-party services to help you manage your health and wellness

Haven’t tried MyHealth yet? Now’s the time.

Login to MyHealth Digital Services online or download the App to access your cover on the go.

If this is your first time logging in, you will need to click on “REGISTER HERE” near the bottom of the page and follow the on-screen instructions. Be ready to provide your policy number, which you can find in your Insurance Certificate.

The Allianz Wellness Hub is  your ultimate destination for all health and wellness resources - included in most plans. Explore our Mind, Body, and Away from Home sections to discover a comprehensive range of services designed to support you on your journey to a long, happy, and healthy life.

Services' you may access through the Allianz Wellness Hub:

• Fitness coaching App: Stay active and track your progress with our user-friendly fitness application.
• BMI Calculator: Easily calculate your Body Mass Index to monitor your health.
• Gut Health Nutrition Hub: Access expert advice and resources for maintaining optimal gut health.
• Mental Health App: Find in-the-moment relief for stress and anxiety, allowing you to navigate life's ups and downs with resilience, confidence, and guided meditation support.
•  Expat Assistance Programme: Your Expat Assistance Programme (EAP) provides 24/7 confidential support on a wide range of challenges including stress, depression, cultural shock and more
• Travel Security: You have access to Travel Security Services including emergency hotline, country intelligence and advice, updates and alerts. The service is available 24/7 via app, phone or website

Additional Resources:

• Health and wellness library: Explore a wide range of health guides, videos, podcasts and recipe books aimed to help you prevent and manage common health issues.
• Monthly Live Webinars: Join our live webinars with Q&A sessions (available in English only) to learn from experts and ask questions.
• Happiness hub: Explore happiness, its benefits and the steps expats can take to impact wellbeing and happiness in their professional and private life.

Get Started Today!
To access the Health and Wellness Hub login to MyHealth Digital Services and click on the Health Assistant tab.

Discover our new Nutrition Hub - your go-to online resource for maintaining good gut health and a healthy diet. Explore recipes, in-depth insights by nutritionist Eli Brecher (ANutr), interactive quizzes, and more. Visit the hub and start your journey to better gut health today!

CHECK OUT HUB

Life's challenges such as breakups, loss, health battles, disabilities, financial hardships, or learning obstacles, can be incredibly tough. But we're here to help. Explore our range of available services for the support you deserve during difficult time.

Our My Expat Life online hub is a central point of useful information for people planning to move abroad or already abroad. Inside the hub you will find:

Country guides
Our country guides give comprehensive information on local healthcare systems, Visa requirements and education.

Tips and advice at every stage
Whether a person is considering an assignment abroad, in the process or moving or already there, we have a wide range of useful articles that tackle the challenges they face. These include:

• The stages of culture shock and how to avoid them
• Moving overseas with children and pets
• Tips for beating expat loneliness
• Customs and excise when moving abroad

Making things simpler
We also have straightforward information, such as the difference between international health insurance and travel insurance.

The  Expat Assistance Programme, included in most plans, provides you and your dependants with access to confidential short term counselling support on a wide range of challenges you may face at one point or another, including:

• Work-life balance, relationship, family or parenting issues
• Stress, isolation & loneliness, addiction concerns
• Workplace challenges, cultural shock, cross-cultural transition, legal and financial referral services

Access your Expat Assistance Program (EAP) via the Health and Wellness Hub on our MyHealth App. Once there, simply go to Telus Health One and follow the instructions on-screen.

As the world continues to witness an increase in security threats, we help you to manage your personal risk conveniently and effectively. The Crisis24 Horizon app is designed to help keep you safe while you travel and gives you access to your Travel Security Services.
Access Crisis 24 via the Health and Wellness Hub on our MyHealth App. Once there, simply click on Travel Security and follow the instructions on-screen.

This app is available to members in the UAE aimed to enhance your digital health experience. Lumi redefines how you engage with digital health services, providing seamless access to a range of healthcare resources, including:

• Telehealth
• Medication Delivery Service
• Appointment Booking
• Symptom Checker
• Dr. Chat

Calculate your personalized Health Score, set goals, and track your progress with ease. Chat with dacadoo’s AI lifestyle coach for support and join challenges to stay motivated. To access it, simply go to Health Assistant /Wellness Hub on MyHealth app or portal.

Explore happiness, its benefits and the steps you can take to impact wellbeing and happiness in your professional and private life.