We’re here to help you with any support queries you may have. Click on the LiveChat icon on the bottom right-hand side of the page and talk with our experts.
Contact us
Contact us
Whether you need help, advice or support, our Helpline is here for you 24/7.
Call us anytime, anywhere
We have a team of multilingual staff who are available 24/7 to provide policy information, day-to-day support and emergency assistance to our members. Whatever time zone you're in, we'll be ready and waiting for your call.
Looking for help? Chat with us.
We’re here to help you with any support queries you may have. Click on the LiveChat icon on the bottom right-hand side of the page and talk with our experts.
Australian policies
Want to talk with
a medical specialist?*
Medi 24* is available in English, French, German & Italian. This service provides 24/7 access to medical advice including urgency of treatment, travel vaccinations, further information about your medication and much more.
If you need to discuss your insurance policy with us please call our international health team above instead.
Assistance for group scheme managers
Whether you're part of a small to medium enterprise, a large corporation or an IGO or NGO, we have a specialist support team ready to help you with your queries.
Support for treatment providers
If you're part of our international network of medical treatment providers, our provider services team are available to support you in your valued work.
Fax +353 1 630 1306
Let us take care of you
We'd be delighted to speak with you, whether you're interested in getting international health insurance for you and your family, arranging group cover for a small or large corporation, or learning more about our range of Health and Protection services.
Alternatively, you can access our support page for more information
*Please note that it is not intended to be a substitute for professional medical advice or for the care that patients receive from their doctors.