Staff are covered for single or multiple trips up to a combined maximum of either:
90 travel days per insurance year each
180 travel days per insurance year each
*Please note that the purpose of this insurance plan is to provide medical care during emergency situations. Any ongoing or further treatment that is required after the emergency situation is not covered by this policy.
Members are covered for emergencies only, which occur during business and holiday trips outside of the chosen area of cover (where relevant). Cover is provided up to a maximum period of six weeks per trip within the maximum benefit amount. Members will not be covered for any curative or follow-up non-emergency treatment, even if deemed unable to travel to a country within the geographical area of cover. If members are moving outside the area of cover for more than six weeks, they should contact their organisation’s Group Scheme Manager.
Not only are members covered in the event of an accident, but they are also covered for the sudden beginning, or worsening, of a severe illness which results in a medical condition that presents an immediate threat to their health. To be considered as emergency treatment, and thus covered under this benefit, please remember that the medical treatment provided by a physician, medical practitioner or specialist should commence within 24 hours of the emergency event.
Charges relating to maternity, pregnancy, childbirth or any complications of pregnancy or childbirth are excluded from this benefit.
Our most comprehensive plans are:
Premier Core Plan, Out-patient Gold and Dental Plan 1.
Our entry level plans are:
Essential Core Plan, Out-patient Crystal and Dental Plan 2.
All policies must include a Core Plan. Thereafter, an out-patient, dental and/or repatriation plan can be added.
Contact our Helpline Team
Our multilingual helpline staff are available 24 /7 to handle day to day policy enquiries and support you during emergencies.
Note that we will need your name and policy number to identify you in our system and be able to respond to queries on your cover, your claims, etc. – so please don’t forget to have your policy number with you when you call us or to state it in your email (together with your full name) if you prefer to write.