We understand the role of health services and life insurance in helping companies to secure the best talent, to support their team, and to enable their business to flourish. To help them de-risk and simplify the experience of working abroad, with its associated complexities. We also know how competitive the market is.
Taking care of you and your team
International health insurance administration services
Simplifying international healthcare administration
for businesses
We are experts at simplifying complexity, at navigating the intricate regulatory and we have many regional international healthcare solutions that are compliant with local requirements. Plus, our multilingual teams are there to support you, 24/7.
We drive and embrace the latest digital innovations to make life easier for you and your clients, whether that’s by providing a holistic view for managers, or touch of a button access through an app for their employees.
We provide excellent service for your clients, at home and overseas.
Your cover is also subject to:
- Policy definitions and exclusions
- Any special conditions shown on your Insurance Certificate (and on the Special Condition Form issued before the policy comes into effect, where relevant).
- Any policy endorsements, policy terms and conditions and any other legal requirements.
- Costs being reasonable and customary in accordance with country of treatment, standard and generally accepted medical procedures. If we consider a claim to be inappropriate, we reserve the right to decline or reduce the amount we pay.
Sanctions suspension clause:
Any benefits, cover and claims payments are suspended if any element of the cover, benefit, activity, business, or underlying business exposes us to:
- any applicable sanction, prohibition or restriction under the United Nations’ resolutions, or
- the trade or economic sanctions, laws or regulations of the European Union, United Kingdom, or United States of America.
The above suspension will continue until such time as we are no longer exposed to any such sanction, prohibition, or restriction.
Expertise in International Healthcare Administration
As a global leader in international healthcare, Allianz has the experience and expertise to administer a range of insurance risks, including health, life, disability, and security.
Our international administration services include issuing policy documents in multiple languages, managing medical cases, handling claims and offering support through our relationship management teams or our 24/7 multilingual Helpline. Companies not insured or part-insured by Allianz can still avail themselves of our comprehensive international administration services.
Our international administration services include issuing policy documents in multiple languages, managing medical cases, handling claims and offering support through our relationship management teams or our 24/7 multilingual Helpline. Companies not insured or part-insured by Allianz can still avail themselves of our comprehensive international administration services.
Making life easier with our digital services
We are committed to expanding our market-leading digital solutions to make life simpler, easier and safer for our clients. Managers can use the online services to view and manage their group schemes or run membership reports. Staff can use the secure portal or our pioneeringMyHealth app to submit claims and view their policy details at their convenience.
Robust cost containment
Allianz is a global leader in international insurance, with decades of experience in cost containment, fraud prevention, and provider management. By managing costs effectively, we can offer even better value to our members.
Access to a Global Network of Medical Providers
We have a team of highly skilled in-house doctors and nurses who oversee all in-patient treatments and emergency medical evacuations. We’re also proud to have a large network of over 2 million medical providers worldwide, with widespread direct billing.
Tailored International Healthcare Administration Solutions for Global Businesses
We're proud to offer tailored, proven solutions to companies around the world, who know they can trust us as a partner. We grow with our clients, adapting our care as their needs change over time.
A 24/7 Helpline for International Healthcare Administration
Our multilingual Helpline handles 1.6m calls and emails every year, 24 hours a day. No matter when you need us, we'll be there.
Global payments
We have issued payments in 170 currencies across 190 countries.
Efficient claims processing
90% of complete medical claims are processed within 48 hours.
Multilingual medical staff
We have 10 in-house doctors across 5 countries, speaking 13 languages.
Full medical supervision
Our highly qualified staff provide full medical evacuation supervision.
Environmentally friendly
We promote the use of paperless policy documents and digital services, to protect the environment and streamline our processes.
Awards and Recognition
ITIJ Award Winner
International Travel and Health Insurer of the Year.
EFMA & Accenture Innovation in Insurance Awards Win
EFMA & Accenture Innovation in Insurance Awards 2022.
UK Health & Protection Award Win
Best International Group Health Insurance Provider 2023.
Already a member?
Did you know that we have a support page for members with all you need to know to make the most of your cover ?