We have a robust plan in place to guarantee that we continue to be there for our customers, when they need us. As a result we are confident in our ability to continue to provide you with the support you’re used to.

Any members concerned about COVID-19 can contact Medi24, our 24/7 medical advice line. Staffed by an experienced medical team, Medi24 provides advice in English, German, French and Italian on +44 (0) 208 416 3929.

Click here to learn more about COVID-19

Help & Support

We’re here to provide you with information, forms and advice anytime, anywhere.

This is your toolbox, with many resources you might need, whether you're an insured member, a group scheme manager, an intermediary or a healthcare provider.


Useful information, digital services, contacts, guides and forms for individual and group scheme members. 
Member resources
A range of resources and contacts for managers and adminstrators of group schemes.
Employer resources
Information, advice, contacts and support tools for local and international intermediaries. 
Insurance partner resources
Key information, contacts and forms for our healthcare providers.
Healthcare provider resources