Direct Settlement Process
Direct payment for eligible costs
How to submit a claim
Invoices must be submitted no later than 60 days from the date of treatment. It is at our discretion whether or not to accept liability for payment of invoices received beyond that time.
- Single claims should be emailed to our Claims Team at: Claims@allianzworldwidecare.com
- Batch claims should emailed to our dedicated Clinic Team:
Claims will be settled in the currency of the invoice (where practicable) within 30 days after receipt of the statements, subject to receipt of all necessary information.
Please include the following items:
Payment responsibilities and collection
You can verify details of the cover available by calling our Helpline or by logging onto Online Services (login required).