We hope you and your loved ones are safe. Your wellbeing is our top priority. We remain fully operational and committed to providing the care you need. Access our live FAQ for answers to common questions, updated regularly as the situation evolves. Stay informed, and check back regularly for updates.
Middle East Crisis: Support in Difficult Times
Support for Members in UAE
We're here to help you and your family, providing expert advice, information and assistance, wherever you are in the world.
How to use your cover
MyHealth digital services are your go-to resource for submitting and checking claims, exploring your cover, viewing policy information and digital membership card, and accessing digital tools and services to help you manage your health and wellness.
Some treatments require the submission of a Pre-authorisation Form in advance. This process helps us assess each case, organize arrangements with the hospital before your arrival, and facilitate direct payment of your hospital bill where possible. Your Table of Benefits will indicate which treatments require Pre-authorisation.
Looking for a Claim form?
Submit and track your claims online through MyHealth in
just a few simple steps.
just a few simple steps.
Accessing care
Your Expat Assistance Programme (EAP) provides 24/7 confidential support on a wide range of challenges including stress, depression, cultural shock and more.
24/7 access to professionals for medical care and advice via phone, video or chat. All you need is a phone or device with internet access. Access the hub via MyHealth digital services.
As part of your cover, you have access to our Second Medical Opinion service designed to provide you with expert medical advice when you need it the most. Call us: +353 1630 1301 for more details.
In the unfortunate event of a cancer diagnosis, we will assign you a dedicated case manager, a healthcare professional from our own Medical Team, to guide and assist you through your treatment*
Discover our Fitness Coaching App, your ultimate partner in health! Calculate your personalized Health Score, set goals, and track your progress with ease. Chat with our AI lifestyle coach for support and join challenges to stay motivated. To access it, simply go to Health Assistant /Wellness Hub on MyHealth app or portal.
We can help you find a provider from our international directory of hospitals, doctors and health practitioners. Simply access it via MyHeath digital services.
Sleep Better. Stress Less. Live More.
Access your 24/7 Sleep & Meditation app for instant relief from stress and anxiety. Build resilience, boost confidence, and transform your nights—and your life. Find it in Health Assistant/Wellness Hub on MyHealth portal.
Health & Wellness Support
Health & Wellness Library
Check our health guides, videos, podcasts and recipe books aimed to help you prevent and manage health issues.
Travel Security Services
You have access to Travel Security Services including emergency hotline, country intelligence and advice, updates and alerts. The service is available 24/7 via app, phone or website.
Wellness webinars
Health & wellbeing updates by international health experts. Register to upcoming webinars to watch live or receive the recording for viewing at your own convenience.
Wellness Hubs
At Allianz, we believe in empowering you to lead a life of balance and vitality. That's why we're thrilled to introduce our Wellness Hubs; your go-to resource for comprehensive health and wellness support. Whether you're looking to enhance your mental wellbeing, prioritise women's health, cancer support, nutrition, improve sleep hygiene, manage weight effectively, or explore the secrets to longevity, our hubs are designed to guide you every step of the way.
Support when you need it most
Life's challenges such as breakups, loss, health battles, disabilities, financial hardships, or learning obstacles, can be incredibly tough. But we're here to help. Explore our range of available services for the support you deserve during difficult time.
How to videos
Welcome to Allianz
What happens after you sign-up to Allianz.
Using your cover:
Do you know all the services that are included in your cover? Find out all that is available to you with this playlist.
Evacuations & Repatriations
Multi country cover
Vaccinations
Maternity & Parental
Feeling Lost with Insurance Jargon?
Insurance can be confusing, but with this curated collection of videos, we aim to simplify the world of insurance terminology, making it accessible to everyone. Our Understanding insurance terms videos cover:
Exclusions
Deductible, Co-payment and benefit limits
Complementary
treatments
Why is Allianz is asking me for more information?
AI Coaching
Welcome to the Allianz Wellness Coaching series, where our AI coach, Allison, provides valuable information and tips for a holistic approach to wellness. Whether you are looking to improve your physical health, mental wellbeing, or overall lifestyle, Allison is here to guide you on your wellness journey. Join us for insightful videos covering topics such as nutrition, exercise, mindfulness, and stress management. Subscribe now and join us on a path to a healthier and more balanced life.
Emotional Wellbeing
Dil Wickremasinghe, Psychotherapist and founder of Insight Matters, has teamed up with us to share information, insights and tips on how best to understand and protect our mental health.
Let us help you
Get answers to your questions quickly and easily with our handy FAQs.
- How to change your details
- Add dependants to your policy and more
- The scope of your cover
- The scope of your benefits and its limits
- Emergency treatment
- Pre-authorisation and other treatment related queries
- How to claim
- How to check the status of your claims and more
Contact Us
Your contacts for general enquiries and emergency assistance. For toll free numbers please follow this link.
From within the UAE
(toll free)
800 6334
800 6334
From within or outside the UAE
Accessing care
International Medical Assistance for emergency or planned hospitalisation outside the UAE.
+353 1 629 7141
+353 1 629 7141
Contact us via email
My Expat Life
Everything you need to know before you go and when you get there.
Certain services that may be included in your plan are provided by third party providers. If included in your plan, these services will show in your Table of Benefits. These services are made available to you subject to your acceptance of your policy’s terms and conditions, as well as the service’s terms and conditions as set out by the relevant third party service provider. By accepting the third party service providers’ terms and conditions, you enter a separate contractual relationship directly with them. Their services may be subject to geographical restrictions. Full details of the third party service providers’ terms and conditions are available in their websites and in the relevant application and/or platform where services may be hosted. The third party service providers are independent data controllers, and we recommend that you review their privacy notices to understand how they process your personal data. The third party service providers offer non-insurance services that are not intended to be a substitute for in-person medical consultations, diagnosis, treatment, assessment or care. You understand and agree that the insurer, its reinsurer and their administrators are not responsible or liable for any claim, loss or damage, directly or indirectly resulting from your use of any of these third party services.
* Our oncology case management service is not intended to replace your doctor’s assessment and advice. Our case managers will not suggest any diagnosis or treatment. Once you register your interest for the above service, your case will be assessed to ensure that you are eligible for it before you are assigned your personal oncology case manager.