Healthcare Providers Support
Medical providers who have an agreement in place with us can amend their listing in our Provider Finder, verify members' treatment eligibility and get details on our direct settlement and claims process. Don’t have an agreement in place with us?
Become part of our global network.
Become part of our global network.
Healthcare provider support services
Treatment eligibility
What you need to know in order to verify a member’s eligibility when they seek treatment.
Guarantee of payment
Certain treatments and costs require the submission of a Treatment Guarantee (Pre-authorisation) Form. Here you will find further details about this process as well as the relevant forms.
Medical provider claims process
Everything you need to know about submitting your claims, including your medical provider claim form.
Treatment provider finder
View our directory of hospitals, doctors and health practitioners worldwide.
Amend your listing
Are you currently listed in our medical Provider Finder directory? Find, view and amend your listing details here.
Online services for healthcare providers
View all benefits covered under your patient's plan, any applicable limits, co-payments, deductibles and more.