All our members and their dependants receive a personalised Membership Card.
Please check the details on the Membership Card presented against the member photo ID verification.
You can verify membership and treatment eligibility in one of two ways:
1. By logging in to our Online Services with the username and password provided to you. This will allow you to:
- Validate the policy and member
- Check for any applicable limits, co-payments or deductibles
2. By calling our 24/7 Helpline. Please have the patient’s name, date of birth and policy number ready.
