Pre-authorisation Process for Medical Providers

Pre-authorisation is required for the following types of treatment :

In-patient or day-case treatment
Out-patient surgery
Chemotherapy and radiotherapy
Medical evacuation & medical repatriation
Repatriation of mortal remains
Rehabilitation
In-patient maternity

Please note that some policies may require pre-authorisation for other treatments. Please log in to Online Services to check the patient’s Table of Benefits

Treatment details:

Planned admission/service or treatment date
Diagnosis, including ICD9/10 code (if unknown, please state provisional diagnosis)
Planned procedure/treatment, including CPT/CCSD code
Estimated costs and currency
Medical report or any other relevant medical document available

How to submit

Submit the information and supporting documents to: medical.services@allianz.com.

Please send us the request at least 5 working days before the date of service.

For Urgent requests

If urgent (within 72 hours of the treatment) please contact us to flag the case to our Medical team for priority handling.