Let us help you 

Browse the topics below to find the answers for the most frequently asked questions. 
We have a support page with all you need to know to make the most of your cover. Our multilingual Helpline staff are available 24 /7 to handle day to day policy enquiries and support you during emergencies. You can also live chat with our team and get answer to your queries.  Live chat is available 9-5pm, Monday to Friday - When available, you will see its icon on the bottom right-hand side of the screen.
Find out what exclusions are, what they mean and if they apply to your policy              
Will my claim be paid in full? Learn about deductibles, co-payment and benefit limits, which may impact the amount we'll pay when you claim. 
Do you know what Moratorium insurance is? And Full medical underwriting? Learn the different insurance types to identify the one applicable to your policy
Find out the difference between in-patient, out-patient, day-care treatment and which require our pre-authorisation