Take control of your cover with our pioneering MyHealth China App, designed to make your life easier. You can submit a medical claim, check the status of your claims or view your policy documents at the touch of a button, anytime, anywhere, even offline.
Are you an Apple user?
Are you an Android user?
Click on the link below for instructions on how to safely “sideload” the new Allianz MyHealth China APK directly from Allianz.
The highly-rated MyHealth China App is packed full of useful information and tools to help you manage your healthcare on the move. Access is fast, PIN-secured and offers a range of easy-to-use services.
Submit your claims
It's never been easier to send us your claims - with the app, you just have to enter some key details, photograph your invoices, and click 'submit'.
Read your policy
You can leave your membership card and policy documents at home, as you can now access them any time through the app.
Check your symptoms
Got a headache? A sore throat too?
Get a quick and easy evaluation of your symptoms with our innovative new service.
Find a hospital
Check our global database for details of your nearest hospital. We'll even give you directions, to make your trip a little easier.
Access emergency numbers
Whether online or offline, the MyHealth China App offers you immediate access to local emergency services numbers, so you'll never be far from help when you need it.
Use our health assistant
Created to make your life easier, the health assistant will help you find local equivalents of brand name drugs, and can even translate common ailments into 17 languages.
Frequently asked questions
Yes. It’s free to download but you may incur charges depending on the plan you have with your telecommunications/internet provider e.g. for information updates and phone calls.
Yes. All data stored in the app or transmitted to and from the app is secured via encryption.
Yes. Most of the features of this app can be accessed when you do not have an internet connection e.g. you can complete a claim offline but will require an internet connection to submit it. Information updates cannot be performed offline but you can still view your information from the last update.
Each time you start the app, it will attempt to check for information updates on our servers. This can take some time depending on the speed of your internet connection and the amount of data the app may need to download. You can still use the app while this process is taking place. The date of your latest successful update is displayed on your home screen.
Yes. You can safely remove the app in the usual way. If you re-install the app you will be guided through the setup process again.
Yes. Your PIN number can be unique on each device when accessing the same policy.
In the slide-out menu, select the “Settings” option. Follow the on-screen instructions to re-set your PIN.
Talk to us, we love to help!
Our Helpline service is available 24 hours a day, 7 days a week, in both Chinese and English.