MyHealth China App
Take control of your cover with our pioneering MyHealth China App, designed to make your life easier. You can submit a medical claim, check the status of your claims or view your policy documents at the touch of a button, anytime, anywhere, even offline.
Carry your policy in your pocket
Submit your claims
Read your policy
Check your symptoms
Find a hospital
Access emergency numbers
Use our health assistant
Frequently asked questions
Yes. It’s free to download but you may incur charges depending on the plan you have with your telecommunications/internet provider e.g. for information updates and phone calls.
Yes. All data stored in the app or transmitted to and from the app is secured via encryption.
Yes. Most of the features of this app can be accessed when you do not have an internet connection e.g. you can complete a claim offline but will require an internet connection to submit it. Information updates cannot be performed offline but you can still view your information from the last update.
Each time you start the app, it will attempt to check for information updates on our servers. This can take some time depending on the speed of your internet connection and the amount of data the app may need to download. You can still use the app while this process is taking place. The date of your latest successful update is displayed on your home screen.
Yes. You can safely remove the app in the usual way. If you re-install the app you will be guided through the setup process again.
Yes. Your PIN number can be unique on each device when accessing the same policy.
In the slide-out menu, select the “Settings” option. Follow the on-screen instructions to re-set your PIN.
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