ec

Healthcare Plan for European Institutions Trainees    

A comprehensive insurance solution designed specifically for trainees at European Institutions. Covering a range of in-patient and out-patient treatments, our plan offers peace of mind worldwide (T&Cs and regulatory restrictions apply). 

Your benefits explained

Plan overview

Plan overview
Members guide

Primary cover

Your level of cover will be indicated in your Insurance Certificate, which has been sent to you by email.
Table of Benefits
Table of Benefits - Continuation

Complementary cover

Your level of cover will be indicated in your Insurance Certificate, which has been sent to you by email.
Table of Benefits
Table of Benefits - Continuation

How to claim or get treatment pre-authorisation

First time claimant? 

  • If it is your first time claiming, we first need to set up your policy before you can submit your 1st medical refund. 

  • Download and fill in the Claim form available below and send all required documents to [email protected]. We will then confirm your personal policy number.

  • Once you have an personal policy number submit your claim via MyHealth digital services. 

  • Should you have queries about how to claim, contact the Helpline on +32 2 210 6501 or [email protected]. 

Indicating that:

  • you are EUROTRAINEE, 
  • clearly state you do not yet have an individual policy number
  •  give full name, date of birth 
  • and specify the European Institution you are training with.

If the Helpline officer can’t find your details in the system, please kindly but strongly insist you are an unrostered insured trainee and that you have coverage.

Treatment pre-authorisation

For Hospitalisation and in-patient treatment
 
  • Get an insurance statement from your local insurance provider.
  • Complete and submit the pre-authorisation formavailable in your plan benefits along with all supporting documentation at least five working days before treatment.
  • We contact the hospital to organise payment of your bill directly, where possible.
Indicating your renewal date and the benefits you’re covered for including any limits that apply (if the treatment you’re seeking is not covered by your plan please ensure this is indicated too).

Pay and claim

For outpatient treatment

  • Get an insurance statement from your local insurance provider.
  • Get an invoice from your medical provider 
  • Claim back your eligible costs via our MyHealth App or web portal. Simply enter a few key details, add your invoice(s) and press ‘submit’.
Indicating your renewal date and the benefits you’re covered for,including any limits that apply (if the treatment you’re seeking is not covered by your plan please ensure this is indicated too).

The medical provider invoice must clearly state:

  • Your name
  • Treatment date(s)
  • Medical condition treated and type of treatment
  • Date you first experienced the symptoms
  • Treatment cost
MyHealth digital services.


MyHealth digital services

MyHealth app and portal is your go-to resource for submitting and checking claims, exploring your cover, viewing policy information and digital membership card, and accessing digital tools and services to help you manage your health and wellness.

You can download MyHealth app from the App store or Google play.

Access MyHealth

You can access MyHealth digital services once you have received your policy number (see 'First time claimant' section above)

 

Provider network

You have freedom of choice when selecting a medical provider for any treatment you may require as long these are reasonable and customary costs. You will be refunded within the Terms and Conditions and limits applicable depending on your type of insurance.

If you do not know where to go you can check this list of providers in Belgium and Luxembourg. Alternatively, you can contact the Helpline.

Providers in the Benelux

Frequently asked questions

Please contact your traineeship office for any inquiries regarding enrollment, pricing of the health insurance plan available, and whether an amount will be deducted from your monthly allowance.
Please contact your traineeship office for all queries regarding the status of your enrollment to the health insurance plan and when you may expect to receive your insurance certificate.

You have to pay for all out-patient treatment first and then claim for the refund of medical costs incurred. Please follow the procedure in the “How to Claim” section.

For some treatments however you may need prior approval. This is the case for dental prostheses or treatment which is not given by a doctor. This means that you need to submit your treatment plan to our in-house medical team in order to obtain authorisation for this treatment. Our medical team can be contacted at: [email protected]   

Download the Pre-authorisation Form available in the Plan Benefits Section and send the completed form to us at least five working days before treatment to [email protected]
Please always advise us at least 5 days before being hospitalised for planned hospitalisations and as soon as possible for emergency hospitalisations. Our Helpline team can also take Pre-authorisation Form details over the phone if treatment is taking place within 72 hours. Please then contact our Helpline by email/ phone at [email protected] or (+32) 02 210 65 01.

For hospitalisation (in-patient care and out-patient surgery) we will arrange for direct settlement with your hospital.

When you call and you do not yet have an individual policy number, identify yourself as a EUROTRAINEE, clearly state you do not yet have an individual policy number and give full name, date of birth and specify the European Institution you are training with. In case the Helpline officer would say you can’t be found in the system, please kindly but strongly insist you are a non-rostered insured trainee and that you have coverage.

In case of an emergency hospitalisation, please advise us or ask someone to contact us within 48 hours of the emergency contacting the Helpline  at [email protected] or (+32) 02 210 65 01

We will arrange for direct settlement with your hospital.

When you call and you do not yet have an individual policy number, identify yourself as a EUROTRAINEE, clearly state you do not yet have an individual policy number and give full name, date of birth and specify the European Institution you are training with. In case the Helpline officer would say you can’t be found in the system, please kindly but strongly insist you are a non-rostered insured trainee and that you have coverage.

You have freedom of choice when selecting a medical provider for any treatment you may require as long these are reasonable and customary costs. You will be refunded within the Terms and Conditions and limits applicable depending on your type of insurance.

If you do not know where to go you can check this list of providers in Belgium and Luxembourg or contact the Helpline on  (+32) 02 210 65 01 or [email protected].

When you call and you do not yet have an individual policy number, identify yourself as a EUROTRAINEE, clearly state you do not yet have an individual policy number and give full name, date of birth and specify the European Institution you are training with. In case the Helpline officer would say you can’t be found in the system, please kindly but strongly insist you are a non-rostered insured trainee and that you have coverage.

Please check the Table of Benefits and Member Guide. If you still would have questions you can contact our Helpline on +32 2 210 6501 or  [email protected].

When you call and you do not yet have an individual policy number, identify yourself as a EUROTRAINEE, clearly state you do not yet have an individual policy number and give full name, date of birth and specify the European Institution you are training with. In case the Helpline officer would say you can’t be found in the system, please kindly but strongly insist you are a non-rostered insured trainee and that you have coverage.

We accept documents in all languages. 
No, you will only be refunded for medication that was provided with a doctor’s prescription.

You will only be refunded in case you have a prescription for new glasses due to a change in eyesight up to the insured limit. Please check the Table of Benefits and Member Guide. Please follow the refund procedure in the “How to Claim” section.

If you still would have questions you can contact the Helpline on +32 2 210 6501 or  [email protected].

No cover is provided for simple material damages of your glasses end/or frame.

Chronic and pre-existing conditions are covered within the terms of your policy. Please refer to the 'Definitions' section of the “Member Guide” for further information or simply contact the Helpline on +32 2 210 6501 or [email protected].

When you call and you do not yet have an individual policy number, identify yourself as a EUROTRAINEE, clearly state you do not yet have an individual policy number and give full name, date of birth and specify the European Institution you are training with. In case the Helpline officer would say you can’t be found in the system, please kindly but strongly insist you are a non-rostered insured trainee and that you have coverage.

You will not be refunded for prophylactic, preventative or aesthetic treatments. Diet products and vitamin cures are also excluded. 

If you are entitled to claim from another primary insurance scheme, you must first send your claim refund request to that insurance. Once you have been reimbursed and have a settlement statement, you may submit your claim to Allianz that will only intervene as a top up.

When applicable, we will refund you with the difference within the Terms and Conditions applicable.

You may only claim once for an amount of medical expenses.

If your primary insurer refunded you for a part/total amount of expenses, you may not again claim for these same sums with another primary insurance solution. You only can claim with us for the difference when acting as a top.

Yes your cover is valid worldwide during your insurance period.

We will only create your individual policy number after your first claim refund of medical costs. The individual policy will not be created upon simple request.

We have access to a list of all insured trainees declared by the traineeship office under their global insurance policy during your traineeship. When you call for information and you do not yet have an individual policy number, identify yourself as a EUROTRAINEE, clearly state you do not yet have an individual policy number and give full name, date of birth and specify the European Institution you are training with. In case the Helpline officer would say you can’t be found in the system, please kindly but strongly insist you are a non-rostered insured trainee and that you have coverage.

Please contact your traineeship officer at the institution requesting to add your spouse/partner and/or child that will accompany you abroad during your traineeship. 

When you have finished your traineeship it is possible to apply for an extension of the same health scheme you were covered with during your traineeship for a maximum period of 12 months.  The application to continue your cover must be submitted at the latest one month after the end of your traineeship. If you apply for a continuation of your complementary cover only please ensure you are covered by social security in your  country of residence.

The commencement date of your cover will be the first day following the end of your traineeship.

Please got to Continuation Plan section. Click on Find Out More and complete and submit the form to get the quote from the individual team. 

Health & wellness

Webinar

17 June 2025: Navigating Social Media

 
In today’s digital age, social media is a powerful tool for connection, but it can also impact our mental and emotional well-being. Join us for a webinar that explores strategies for navigating social media mindfully. Learn how to maintain healthy boundaries, manage screen time, and use social platforms to enhance rather than hinder your well-being. Whether for personal or professional use, this session will help you make the most of social media while protecting your mental health.


Health Library

Explore our health guides, videos, podcast and recipe books, aimed to help you manage common health issues.

Leaving a group health scheme


When you have finished your traineeship, it is possible to apply for an extension of the same health scheme you were covered with during your traineeship for a maximum period of 12 months. The application to continue your cover must be submitted at the latest one month after the end of your traineeship. The start date of your continuation cover will be the first day following the end of your traineeship. Click on the 'Find Out More' link below to complete a continuation cover request and get a quote from the Allianz individual team.
Find our more

Note: If you do not have a policy number yet when requesting a continuation via the form, please use 'P000000000' in the mandatory policy number field.

Contact details

Important information:

If this is your first contact and you do not yet have a personal policy number assigned, the helpline officer will not find your details in the system.

In this scenario, clearly state the following: 

1)  you are a EUROTRAINEE member and have 'unrostered' health cover,

2) you do not yet have an individual policy number, 

3) give your full name and date of birth,

4) and specify the European Institution you are training with.


24/7 Helpline
For any question or assistance contact:

+32 2 210 6501
[email protected]


Medical Services
To obtain treatment pre-authorisation:

[email protected]


Claims administration
Submit claims via:

MyHealth

[email protected]