Healthcare Plan for European Institutions Trainees    

Please contact your traineeship office for any inquiries regarding enrollment, pricing of the health insurance plan available, and whether an amount will be deducted from your monthly allowance.

Please contact your traineeship office for all queries regarding the status of your enrollment to the health insurance plan and when you may expect to receive your insurance certificate.

You have to pay for all out-patient treatment first and then claim for the refund of medical costs incurred. Please follow the procedure in the “How to Claim” section.

For some treatments however you may need prior approval. This is the case for dental prostheses or treatment which is not given by a doctor. This means that you need to submit your treatment plan to our in-house medical team in order to obtain authorisation for this treatment. Our medical team can be contacted at: igomedical@e.allianz.com   

Download the Treatment Guarantee Form available in the Plan Benefits Section and send the completed form to us at least five working days before treatment to igomedical@e.allianz.com
Please always advise us at least 5 days before being hospitalised for planned hospitalisations and as soon as possible for emergency hospitalisations. Our Helpline team can also take Treatment Guarantee Form details over the phone if treatment is taking place within 72 hours.Please then contact our Helpline by email/ phone at igohelpline@e.allianz.com or (+32) 02 210 65 01.

For hospitalisation (in-patient care and out-patient surgery) we will arrange for direct settlement with your hospital.

When you call and you do not yet have an individual policy number, identify yourself as a EUROTRAINEE, clearly state you do not yet have an individual policy number and give full name, date of birth and specify the European Institution you are training with. In case the Helpline officer would say you can’t be found in the system, please kindly but strongly insist you are a non-rostered insured trainee and that you have coverage.

In case of an emergency hospitalisation, please advise us or ask someone to contact us within 48 hours of the emergency contacting the Helpline  at igohelpline@e.allianz.com or (+32) 02 210 65 01

We will arrange for direct settlement with your hospital.

When you call and you do not yet have an individual policy number, identify yourself as a EUROTRAINEE, clearly state you do not yet have an individual policy number and give full name, date of birth and specify the European Institution you are training with. In case the Helpline officer would say you can’t be found in the system, please kindly but strongly insist you are a non-rostered insured trainee and that you have coverage.

You have freedom of choice when selecting a medical provider for any treatment you may require as long these are reasonable and customary costs. You will be refunded within the Terms and Conditions and limits applicable depending on your type of insurance.

If you do not know where to go you can check this list of providers in Belgium and Luxembourg or contact the Helpline Helpline on (+32) 02 210 65 01 or igohelpline@e.allianz.com .

When you call and you do not yet have an individual policy number, identify yourself as a EUROTRAINEE, clearly state you do not yet have an individual policy number and give full name, date of birth and specify the European Institution you are training with. In case the Helpline officer would say you can’t be found in the system, please kindly but strongly insist you are a non-rostered insured trainee and that you have coverage.

Please check the Table of Benefits and Member Guide. If you still would have questions you can contact our Helpline Helpline on +32 2 210 6501 or  igohelpline@e.allianz.com .

When you call and you do not yet have an individual policy number, identify yourself as a EUROTRAINEE, clearly state you do not yet have an individual policy number and give full name, date of birth and specify the European Institution you are training with. In case the Helpline officer would say you can’t be found in the system, please kindly but strongly insist you are a non-rostered insured trainee and that you have coverage.

We accept documents in all languages. 

No, you will only be refunded for medication that was provided with a doctor’s prescription.

You will only be refunded in case you have a prescription for new glasses due to a change in eyesight up to the insured limit. Please check the Table of Benefits and Member Guide. Please follow the refund procedure in the “How to Claim” section.

If you still would have questions you can contact the Helpline on +32 2 210 6501 or  igohelpline@e.allianz.com.

No cover is provided for simple material damages of your glasses end/or frame.

Chronic and pre-existing conditions are covered within the terms of your policy. Please refer to the 'Definitions' section of the “Member Guide” for further information or simply contact the Helpline on +32 2 210 6501 or igohelpline@e.allianz.com.

When you call and you do not yet have an individual policy number, identify yourself as a EUROTRAINEE, clearly state you do not yet have an individual policy number and give full name, date of birth and specify the European Institution you are training with. In case the Helpline officer would say you can’t be found in the system, please kindly but strongly insist you are a non-rostered insured trainee and that you have coverage.

You will not be refunded for prophylactic, preventative or aesthetic treatments. Diet products and vitamin cures are also excluded. 

If you are entitled to claim from another primary insurance scheme, you must first send your claim refund request to that insurance. Once you have been reimbursed and have a settlement statement, you may submit your claim to Allianz Care that will only intervene as a top up.

When applicable, we will refund you with the difference within the Terms and Conditions applicable.

You may only claim once for an amount of medical expenses.

If your primary insurer refunded you for a part/total amount of expenses, you may not again claim for these same sums with another primary insurance solution. You only can claim with us for the difference when acting as a top.

Yes your cover is valid worldwide during your insurance period.

We will only create your individual policy number after your first claim refund of medical costs. The individual policy will not be created upon simple request.

We have access to a list of all insured trainees declared by the traineeship office under their global insurance policy during your traineeship. When you call for information and you do not yet have an individual policy number, identify yourself as a EUROTRAINEE, clearly state you do not yet have an individual policy number and give full name, date of birth and specify the European Institution you are training with. In case the Helpline officer would say you can’t be found in the system, please kindly but strongly insist you are a non-rostered insured trainee and that you have coverage.

Please contact your traineeship officer at the institution requesting to add your spouse/partner and/or child that will accompany you abroad during your traineeship. 

When you have finished your traineeship it is possible to apply for an extension of the same health scheme you were covered with during your traineeship for a maximum period of 12 months.  The application to continue your cover must be submitted at the latest one month after the end of your traineeship

The commencement date of your cover will be the first day following the end of your traineeship.

Please got to Continuation Plan section. Click on Find Out More and complete and submit the form to get the quote from the individual team.