Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
The award is recognition of Allianz Care’s commitment to outstanding customer service and a reflection of Allianz Care’s cultural People Attributes: Customer & Market Excellence, Collaborative Leadership, Trust and Entrepreneurship. Going the extra mile to ensure excellence at every touch point and seeking customer feedback to continuously improve products and solutions.
With an average rating of 4.4/5.0 from over 1100 reviews, Allianz Care has demonstrated consistently high levels of quality service in the past 12 months. Customers cited Allianz Care’s digital services and swift reimbursement process among the reasons why they rated the service so highly.
Congratulating Allianz Care on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented:
"The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers."