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Duty of Care and Employee Protection in Human Rights Work

By Hendrik Boelens | July 17, 2025 | 5 Min Read

Table of Contents

Group of volunteer stacking their hands, embracing teamwork

In the world of human rights work, individuals who advocate for justice, equity, and the rule of law often do so at great personal risk. These professionals, whether they work for international NGOs, humanitarian organizations, or advocacy groups, are frequently exposed to high-pressure, high-risk environments. Protecting their health, safety, and wellbeing isn’t just ethical; it’s essential.

According to a report by IBISWorld, in the United States alone, approximately 229,853 individuals are employed in conservation and human rights organizations, reflecting the significant human resources dedicated to these critical missions.

Around the world, human rights organizations play a critical role in standing up for victims of international crimes, documenting abuses, and fighting for justice. While they work to defend others, the people behind these missions include lawyers, case workers, field staff, and humanitarian responders. These professionals often face security threats, burnout, and psychological stress.

With governments and corporations increasingly committing to social responsibility and ethical governance, a growing global conversation is centered on safeguarding those who protect others. Duty of care is no longer just a box to tick; it is a strategic imperative and part of what enables responsible, ethical companies to thrive.

Volunteers arranging donations in a community charity donation center

Whether supporting refugees at borders, gathering evidence in conflict zones, or running awareness campaigns in volatile regions, humanitarian work often involves physical, emotional, and legal risks. Staff may be vulnerable to:

  • Security threats in conflict areas
  • Long-term mental health challenges
  • Burnout from prolonged stress
  • Inadequate medical coverage in the field

Failing to address these risks can affect staff morale, retention, and ultimately the impact of the organization itself.

Duty of care refers to the moral and legal obligation organizations must protect their employees from harm. For organizations working in human rights, this responsibility carries even more weight. These organizations must implement risk management frameworks, ensure adequate employee protection, and prepare their teams for the environments they operate in.

Employers also have a clear duty of care in humanitarian organizations such as NGOs and IGOs, where staff are often exposed to high-risk environments. These obligations go beyond legal compliance and reflect a broader ethical commitment to employee protection and organizational resilience.

This includes having the right crisis management protocols, offering mental health benefits, and developing a culture of employee wellbeing that extends beyond the office, especially in remote or high-risk assignments.

Implementing strong employee protection measures goes beyond simply providing insurance coverage. It means establishing a comprehensive support system that accompanies employees throughout their entire journey, from the challenges they face in the field to their return home.

 This can include:

  • Access to employee assistance programs
  • Ongoing psychological support
  • Regular workplace safety training
  • Health insurance for employees, including coverage abroad
  • Tailored employee benefits packages for field roles

These solutions not only enhance safety but also build trust within the workforce, creating an environment where employees feel genuinely protected. When employees experience this level of care and support, they are more likely to remain committed to their organization, engage deeply in their work, and passionately advocate for the communities they serve.

One example is access to employee assistance programs, such as Allianz’s Expat Assistance Programme, which provides vital counselling and support services for employees and their families navigating the unique challenges of international assignments.

Offering competitive and relevant employee benefits is more than just a corporate trend; it is essential for mission-driven organizations. For those working within human rights organizations, providing personalized support is especially important. This support can take many forms, such as:

  • Flexible global health insurance plans
  • Wellness programs designed for remote or mobile staff
  • Coverage for family members or dependents
  • Cultural sensitivity and DEI aligned benefit options

These offerings strengthen retention and reinforce a values-based approach aligning with responsible business and ethical leadership.

At Allianz Partners, we understand the demands placed on humanitarian staff and human rights defenders. That’s why our global solutions include customized employee wellbeing programs, strategic risk management assessments, and comprehensive staff security frameworks designed specifically for NGOs and IGOs.

From field-based trauma support to scalable workplace wellbeing strategies, our goal is to help human rights organizations meet their duty of care responsibilities while empowering their people to thrive, even in complex and high-stress settings.

Protecting those on the front lines of human rights work is not only a moral obligation but a critical business imperative. Robust employee protection fosters operational resilience, enhances employee wellbeing, and supports the sustained impact of defenders worldwide.

At Allianz Partners, we deliver:

  • Customized risk management and duty of care solutions tailored to the complexities of human rights work
  • Comprehensive employee wellbeing programs designed for high-risk and remote assignments
  • Innovative protection frameworks prioritizing staff security (50) and mental health
  • Partnership approaches grounded in responsible business (200) and ethical governance

By embracing responsible business and embedding robust employee protection, organizations can empower their people to thrive safely while advancing justice and human dignity globally.

World Day for International Justice reminds us that safeguarding staff in human rights work is not just an ethical commitment; it is a business imperative. By strengthening duty of care and employee protection for those on the front lines, organizations can build a more resilient, supported, and purpose-driven workforce.

To explore how your organization can better protect employees in high-risk environments, visit International health insurance for NGOs | Allianz Partners.

Meet the Author

Hendrik Boelens

Hendrik Boelens is a seasoned insurance professional with over 20 years of experience at Allianz, currently serving as the Global Head of Intergovernmental, Governmental and Non Governmental  Organisations.

With a deep understanding of health insurance products and strategic management, Hendrik  has been pivotal in forging partnerships with Intergovernmental Organisations and NGOs, enhancing Allianz's global market presence. Previously, as Regional General Manager at Allianz, Hendrik  drove the regional expansion of corporate healthcare solutions.
This extensive experience equips Hendrik with unparalleled expertise to author insightful articles on health insurance solutions and the intricacies of the Intergovernmental, Governmental and Non Governmental sector.