We’re here to provide you with information, forms and advice 24 hour a day, 7 days per week.
Help & Support
We're to support you
We recognize the challenges of navigating healthcare, whether it's sifting through vast information sources or replacing lost ID cards. To support the diverse health and wellbeing needs, we've developed serveral services, providing accessible assistance anytime, anywhere.
Employees and Clients Resources
Useful information, digital services, contacts, guides and forms for individual and group scheme members.
A range of resources and contacts for managers and adminstrators of group schemes.
Information, advice, contacts and support tools for local and international intermediaries.
Key information, contacts and forms for our healthcare providers.
Looking for more resources?
Discover an array of additional healthcare resources and tools meticulously crafted to empower you on your path to optimal wellness, providing comprehensive support and guidance every step of the way.
New Gut Health Nutrition Hub
Discover our new Nutrition Hub - your go-to online resource for maintaining good gut health and a healthy diet. Explore recipes, in-depth insights by nutritionist Eli Brecher (ANutr), interactive quizzes, and more. Visit the hub and start your journey to better gut health today!
My Expat Life
Everything you need to know before you go and when you get there.
Need help? Chat with us
You can live chat with our team and get answers to your queries. Available 9-5pm (GMT), Monday to Friday.
When available, you will see its icon on the bottom right- hand side of the screen.
Let us help you
Browse the topics to find the answers for the most frequently asked questions.
Members FAQs
Find the answers for the most frequently asked questions regarding getting reimbursed, cover queries, getting, claims, digital services and more.
Business FAQs
Find the answers for the most frequently asked questions regarding getting reimbursed, cover queries, getting, claims, digital services and more.
Partners FAQs
Find the answers for the most frequently asked questions regarding getting reimbursed, cover queries, getting, claims, digital services and more.