We are committed to keeping your information confidential and secure. We have developed and implemented procedures to ensure that your privacy is safeguarded, at all stages of our relationship. You are protected not only by the applicable data protection and privacy laws, but also by our commitment to safeguard your privacy and your right to decide how your personal information will be used.
When you submit claims via the mobile application, please be aware that you are submitting personal information and you will not be informed separately of our Privacy Statement.
The information you provide to us will be held in accordance with applicable data protection law. References to information includes personal information given by you to us through this healthcare app, in your Application, Claim or Treatment Guarantee/ Pre-Authorization Form and/or supporting documents/information we collect in connection with products or services we provide. We are the data controller for this information.
Uses
Personal Information you supply may be used for the purposes of claims administration (including underwriting, claims handling, reinsurance and fraud prevention) by us. We may use third parties to process data on our behalf. Such processing is subject to contractual restrictions regarding confidentiality and security in line with applicable Data Protection obligations.
Sensitive data
We need to collect sensitive data relating to you (e.g. health details), to assess insurance terms and/or administer claims.
Disclosure of information
We may share your information with our agents, group companies, other insurers and their agents, service providers, any intermediary acting on your behalf or governing/regulatory bodies (of which we are a member or by which we are governed). In certain circumstances, we may use private investigators to investigate a claim you have submitted.
Retention
We are obliged to retain your records for seven years from the date the insurance relationship ends, subject to any local restricitions which may apply. We will not retain your data for longer than necessary and will hold it only for the purposes for which it was obtained.
Representation and Consent
By your certification you confirm that you have the authority to act on behalf of your dependants in respect of all personal information you provide to us, and that you consent to the disclosure, processing, usage and retention of this information in relation to yourself and on behalf of your dependants.
Right of access and the update of information
We respect your privacy rights, particularly your right to access your information. If you ask us, and to the extent provided by local law, we will provide you with a copy of this information. Should you wish to exercise this right please write to (or email) the Data Protection Officer at the contact details provided in your Benefit Guide.
We strive to keep your data accurate, complete and up to date. Regarding your personal information, please provide details of any changes or corrections that are required by calling our Helpline.
Changes to our Privacy Statement
We reserve the right to update this Privacy Statement from time to time, at our sole discretion. If we make any changes, we will post those changes here. Your continued use of the mobile application after we post any updates will constitute your acceptance of those updates.
Your privacy questions
If you have any questions regarding your privacy, please write to (or email) the Data Protection Officer at the contact details provided in your Benefit Guide.
