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MyHealth app

Take control of your cover with our pioneering MyHealth app, designed to make your life easier. You can submit a medical claim, check the status of your claims or view your policy documents at the touch of a button, anytime, anywhere, even offline.
Users Review 4.6/5.0
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It is need option to upload files - most invoices nowadays are electronic format

It is needed option to upload files - invoices nowadays are electronic format

By and dbx - v5.7 - UAE - 20th October

Response from Allianz 
Hello, thank you for taking the time to review our service. We really appreciate your feedback.
google rating

App is easy to use.

By Ngina Musembi - v5.7 - 
19th October

Very easy to use!

By Mariana Montalvão - v5.7 - 
18th October

Very easy handling and fast reimbursement

By Harald Lixenfeld - v5.7 -
 18th October

Gentlemens, could you please add finger print access, besides PIN?

By  EDDY PRIME - v5.6 -
17th October
Not so user friendly

It should allow you to upload pictures, these days, doctors are sending the documents via email. It is a more environmental friendly process rather than taking papers

By Tam_Abby - v5.7 - UAE - 17th October

Response from Allianz
Hello, your feedback is very important to us. Thank you for contacting us.

Great app but since update..


Since update, before every single title on the app, it says ‘label’ 

That feels a bit strange....

By DimmieN -  v5.7 - Netherlands - 15th October

Translated to English
You can't put all the policy numbers to register,

By By marcos luiz - v5.7 -
15th October

Response from Allianz
Hello, thank you for your feedback. This app is for Allianz Care members and will work with a valid Allianz Care policy number. If you are an Allianz Care member and require assistance, please contact the team at client.services @allianzworldwidecare.com. Thank you
Source: Appfigures. The data and reviews above are gathered from the various Apple App Store’s and Google Play Store's around the world and aggregated into one global view. Last update: 22/10/2020
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My Health App

Carry your policy in your pocket

The highly-rated MyHealth app is packed full of useful information and tools to help you manage your healthcare on the move. Access is fast, PIN-secured and offers a range of easy-to-use services. 
Submit your claims

It's never been easier to send us your claims - with the app, you just have to enter some key details, photograph your invoices, and click 'submit'. 

 

Read your policy

You can leave your membership card and policy documents at home, as you can now access them any time through the app.

 

Check your symptoms

Got a headache? A sore throat too?
Get a quick and easy evaluation of your symptoms with our innovative new service.

 

Find a hospital

Check our global database for details of your nearest hospital. We'll even give you directions, to make your trip a little easier.

 

Access emergency numbers

Whether online or offline, the MyHealth app offers you immediate access to local emergency services numbers, so you'll never be far from help when you need it. 

 

Use our health assistant

Created to make your life easier, the health assistant will help you find local equivalents of brand name drugs, and can even translate common ailments into 17 languages. 

 

Frequently asked questions

Yes. It’s free to download but you may incur charges depending on the plan you have with your telecommunications/internet provider e.g. for information updates and phone calls.
Yes. All data stored in the app or transmitted to and from the app is secured via encryption.
Yes. Most of the features of this app can be accessed when you do not have an internet connection e.g. you can complete a claim offline but will require an internet connection to submit it. Information updates cannot be performed offline but you can still view your information from the last update.
Each time you start the app, it will attempt to check for information updates on our servers. This can take some time depending on the speed of your internet connection and the amount of data the app may need to download. You can still use the app while this process is taking place. The date of your latest successful update is displayed on your home screen.
Yes. You can safely remove the app in the usual way. If you re-install the app you will be guided through the setup process again.
Yes. Your PIN number can be unique on each device when accessing the same policy.
In the slide-out menu, select the “Settings” option. Follow the on-screen instructions to re-set your PIN.
Simply call our Helpline and they will safely remove your data from the lost or stolen mobile device. If you subsequently retrieve your phone, re-open the app and follow the on-screen instructions. You will be guided through the setup process again. If you have your policy setup on multiple devices, all of them will need to be re-installed to access your policy again.

Yes, our innovative Allianz MyHealth app is available to Allianz China policyholders through the Apple App Store. Simply search for and download the “Allianz MyHealth” app from the Apple App Store.

For users with Android devices you can simply click here for instructions on how to install our app inside China.

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