You will need to submit a pre-authorisation form before receiving all in-patient and some out-patient treatments, so that we can streamline your care. To find out what treatments require pre-authorisation, just check your Table of Benefits.

If you access treatment within your medical network,  just show your Access Card and the medical provider will contact us directly for payment. 

If you wish to access any treatment outside of your selected network or outside of Dubai, please download and complete our pre-authorisation form, which is available at the bottom of this page. 

Although we have payment arrangements with many providers in Dubai, some providers may ask you to pay your bill instead of billing us directly. If that happens, you will have to claim the costs back from us afterwards.  You can do this quickly and easily on the MyHealth digital services for members.

Alternatively, you can download a Claim Form at the bottom of this page, complete it and send it back to us.  We will reimburse you, subject to your plan’s benefit limits and terms.

We have a highly-trained multilingual Helpline team who are on hand 24/7 to answer your day-to-day policy queries and support you during emergencies.

If you’re inside Dubai, contact us on 800 6334 (toll-free from within the UAE) or +971 (0) 56 681 9977 (if calling from within or outside the UAE).

If you’re outside Dubai, call us on +353 1 630 1301 or +971 (0) 56 681 9977.