Orient Insurance and Allianz Care launch first UAE-based telemedicine service for international health insurance customers

September 27, 2019

Orient Insurance Company and Allianz Care, working with Allianz Care’s sister company NEXtCARE, have recently launched the LiveDoc Video Consultation service in Dubai. This service allows customers to speak to fully qualified UAE-based doctors from the comfort of their own home or office. LiveDoc is available to companies and private families who chose the International Healthcare Plans for Dubai, underwritten and sold by Orient Insurance Company and designed by Allianz Care, the international health brand of Allianz Partners.

LiveDoc is the first telemedicine service available in the UAE which allows international health insurance customers to speak to Arabic or English-speaking doctors based in the UAE via a dedicated app. These doctors can conduct remote examinations, provide medical advice, recommend treatments and offer prescriptions for over the counter drugs (when needed) for non-emergency medical concerns. There is also the option to have prescriptions delivered straight to the patient’s door in Dubai.

Speaking about the launch, Omer Hassan Elamin, President of Orient Group said:

Speaking on behalf of Allianz Care, Paula Covey, Chief Marketing Officer, added:
LiveDoc video consultation is available seven days a week and can be downloaded, free of charge, from the Apple App Store and Google Play.   
Orient Insurance Company, a composite insurer, commenced operations in 1982 in UAE as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market and is the only company in the UAE with “a+” rating from AM Best and “A” rating from Standard and Poors’. Orient Insurance Company has a paid-up capital of AED 500 Million and equity of AED 2.9 Billion, which is the highest in the insurance industry in UAE. With a head office in Dubai, UAE, the company operates in seven countries globally.
Allianz Care is the international health brand of Allianz Partners. Allianz Care provides international health, life and disability insurance, associated health services, reinsurance and administration services. Clients include multinational companies, intergovernmental organisations as well as private individuals and families. As international health experts, our focus is on protecting the health and wellbeing of our clients, through the delivery of straightforward, innovative services and plans that ensure each client feels understood, confident and valued. The LiveDoc service is provided by Health at Hand DMCC.
NEXtCARE, part of Allianz Partners, specializes in providing complete health insurance management and administration services to healthcare payers including self-insured employers. Having regional presence with a global reach, NEXtCARE provides its clients with the perfect balance between unrivalled customer service and maximum cost optimization. NEXtCARE prides itself on its ability to administer custom-designed healthcare plans in response to the clients’ unique requirements, providing them with a competitive advantage while supporting the ever-changing legislative landscape of the private health insurance market.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in assistance and insurance solutions in the following areas of expertise: assistance, international health, automotive and travel insurance. These solutions, which are a unique combination of insurance, service and technology, are available to business partners or via direct and digital channels under four commercial brands: Allianz Care, Allianz Assistance, Allianz Travel and Allianz Automotive. This global family of over 19,000 employees is present in 78 countries, speaks 70 languages and handles 54 million cases per year, protecting customers and employees on all continents.
Emily Kelly - FleishmanHillard
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Orlaith FitzGerald - FleishmanHillard
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