Always on the move? Use our MyHealth app and submit your claims in 3 easy steps.
Secure, fast and easy
Digital services
MyHealth digital services for members
MyHealth app or MyHealth online?
MyHealth app
-
MyHealth Online
MyHealth App
Submit and view progress of your claims ✓
✓
Add digital invoices to your claim (PDF’s etc.)
✓
X
Add photographs of paper invoices to your claim
✓
✓
Reply to any further information requests
✓
✓
View claim settlement details
✓
✓
-
MyHealth Online
MyHealth App
Membership Card ✓
✓
Insurance Certificate
✓
✓
Table of Benefits
✓
✓
Remaining benefit balances
✓
X
Benefit Guide
✓
✓
Other forms and documents
✓
X
-
MyHealth Online
MyHealth App
24/7 Helpline & Toll-free numbers ✓
✓
Email us
✓
✓
Local emergency services numbers
X
✓
-
MyHealth Online
MyHealth App
Symptom Checker X
✓
24/7 Medical Advice service
X
✓
Video Consultation**
X
✓
Medical term translator
X
✓
Get pharmacist equivalent of branded drugs from home
X
✓
Find a hospital
X
✓
** Video consultation is only available to some groups in certain locations. This may not be available to you.
-
MyHealth Online
MyHealth App
Email ✓
X
Phone number
✓
X
Password
✓
X
Address (if within the same country)
✓
X
Marketing preferences
✓
X
-
MyHealth Online
MyHealth App
View payments received ✓
X
View balance
✓
X
Make a payment
✓
X
* Payments feature available to members who pay their own premium (rather than their employer).
-
MyHealth Online
MyHealth App
Apple Smartphone or Tablet ✓
✓
Android Smartphone or Tablet
✓
✓
Windows PC or Laptop
✓
X
Apple PC or Laptop
✓
X
Works offline***
X
✓
*** Most features available offline but you must be online to submit a claim and use some health services.
|
MyHealth Online |
MyHealth App |
| Submit and view progress of your claims | ✓ |
✓ |
Add digital invoices to your claim (PDF’s etc.) |
✓ |
X |
Add photographs of paper invoices to your claim |
✓ |
✓ |
Reply to any further information requests |
✓ |
✓ |
View claim settlement details |
✓ |
✓ |
|
MyHealth Online |
MyHealth App |
| Membership Card | ✓ |
✓ |
Insurance Certificate |
✓ |
✓ |
Table of Benefits |
✓ |
✓ |
Remaining benefit balances |
✓ |
X |
Benefit Guide |
✓ |
✓ |
Other forms and documents |
✓ |
X |
|
MyHealth Online |
MyHealth App |
| 24/7 Helpline & Toll-free numbers | ✓ |
✓ |
Email us |
✓ |
✓ |
Local emergency services numbers |
X |
✓ |
|
MyHealth Online |
MyHealth App |
| Symptom Checker | X |
✓ |
24/7 Medical Advice service |
X |
✓ |
Video Consultation** |
X |
✓ |
Medical term translator |
X |
✓ |
Get pharmacist equivalent of branded drugs from home |
X |
✓ |
Find a hospital |
X |
✓ |
** Video consultation is only available to some groups in certain locations. This may not be available to you.
|
MyHealth Online |
MyHealth App |
✓ |
X |
|
Phone number |
✓ |
X |
Password |
✓ |
X |
Address (if within the same country) |
✓ |
X |
Marketing preferences |
✓ |
X |
|
MyHealth Online |
MyHealth App |
| View payments received | ✓ |
X |
View balance |
✓ |
X |
Make a payment |
✓ |
X |
* Payments feature available to members who pay their own premium (rather than their employer).
|
MyHealth Online |
MyHealth App |
| Apple Smartphone or Tablet | ✓ |
✓ |
Android Smartphone or Tablet |
✓ |
✓ |
Windows PC or Laptop |
✓ |
X |
Apple PC or Laptop |
✓ |
X |
Works offline*** |
X |
✓ |
*** Most features available offline but you must be online to submit a claim and use some health services.
Online services for business
For employers and brokers
Our easy-to-use online services allow employers to manage a wide variety of tasks related to their group scheme.
Not register yet?
Please contact our Group Client Support Team
For treatment providers
Use our online services to search for a member, verify their identity and their treatment eligibility.