Always on the move? Use our MyHealth app and submit your claims in 3 easy steps.
Secure, fast and easy
Digital services
MyHealth digital services for members
MyHealth app or MyHealth online?
MyHealth app
|
MyHealth Online |
MyHealth App |
| Submit and view progress of your claims | ✓ |
✓ |
Add digital invoices to your claim (PDF’s etc.) |
✓ |
X |
Add photographs of paper invoices to your claim |
✓ |
✓ |
Reply to any further information requests |
✓ |
✓ |
View claim settlement details |
✓ |
✓ |
|
MyHealth Online |
MyHealth App |
| Membership Card | ✓ |
✓ |
Insurance Certificate |
✓ |
✓ |
Table of Benefits |
✓ |
✓ |
Remaining benefit balances |
✓ |
X |
Benefit Guide |
✓ |
✓ |
Other forms and documents |
✓ |
X |
|
MyHealth Online |
MyHealth App |
| 24/7 Helpline & Toll-free numbers | ✓ |
✓ |
Email us |
✓ |
✓ |
Local emergency services numbers |
✓ |
✓ |
|
MyHealth Online |
MyHealth App |
| Symptom Checker | ✓ |
✓ |
24/7 Medical Advice service |
✓ |
✓ |
Video Consultation* |
✓ |
✓ |
Medical term translator |
✓ |
✓ |
Get pharmacist equivalent of branded drugs from home |
✓ |
✓ |
Find a hospital |
✓ |
✓ |
Health & Wellness Hub |
✓ |
X |
Explore your Health & Wellness Hub Inside your Health & Wellness Hub you will find services like our HealthSteps App, Online Health Assessments, Expat Assistance Programme App, Travel Security Services App, BMI Calculator, Health Guides and blogs and our Provider Finder. ACCESS MYHEALTH ONLINE |
* Video consultation is only available to some groups in certain locations. This may not be available to you.
|
MyHealth Online |
MyHealth App |
✓ |
X |
|
Phone number |
✓ |
X |
Password |
✓ |
X |
Address (if within the same country) |
✓ |
X |
Marketing preferences |
✓ |
X |
|
MyHealth Online |
MyHealth App |
| View payments received | ✓ |
X |
View balance |
✓ |
X |
Make a payment |
✓ |
X |
** Payments feature available to members who pay their own premium (rather than their employer).
|
MyHealth Online |
MyHealth App |
| Apple Smartphone or Tablet | ✓ |
✓ |
Android Smartphone or Tablet |
✓ |
✓ |
Windows PC or Laptop |
✓ |
X |
Apple PC or Laptop |
✓ |
X |
Works offline*** |
X |
✓ |
*** Most features available offline but you must be online to submit a claim and use some health services.
Online services for business
For employers
Our easy-to-use online services allow employers to manage a wide variety of tasks related to their group scheme.
Not registered yet?
Please contact our Group Client Support Team
For brokers
Our online services allow brokers to manage a variety of tasks related to their clients.
For treatment providers
Use our online services to search for a member, verify their identity and their treatment eligibility.