Always on the move? Use our MyHealth app and submit your claims in 3 easy steps.
Secure, fast and easy
Digital services
MyHealth digital services for members
MyHealth app or MyHealth online?
MyHealth app
|
MyHealth Online |
MyHealth App |
| Submit and view progress of your claims | ✓ |
✓ |
Add digital invoices to your claim (PDF’s etc.) |
✓ |
X |
Add photographs of paper invoices to your claim |
✓ |
✓ |
Reply to any further information requests |
✓ |
✓ |
View claim settlement details |
✓ |
✓ |
|
MyHealth Online |
MyHealth App |
| Membership Card | ✓ |
✓ |
Insurance Certificate |
✓ |
✓ |
Table of Benefits |
✓ |
✓ |
Remaining benefit balances |
✓ |
X |
Benefit Guide |
✓ |
✓ |
Other forms and documents |
✓ |
X |
|
MyHealth Online |
MyHealth App |
| 24/7 Helpline & Toll-free numbers | ✓ |
✓ |
Email us |
✓ |
✓ |
Local emergency services numbers |
X |
✓ |
|
MyHealth Online |
MyHealth App |
| Symptom Checker | X |
✓ |
24/7 Medical Advice service |
X |
✓ |
Video Consultation** |
X |
✓ |
Medical term translator |
X |
✓ |
Get pharmacist equivalent of branded drugs from home |
X |
✓ |
Find a hospital |
X |
✓ |
** Video consultation is only available to some groups in certain locations. This may not be available to you.
|
MyHealth Online |
MyHealth App |
✓ |
X |
|
Phone number |
✓ |
X |
Password |
✓ |
X |
Address (if within the same country) |
✓ |
X |
Marketing preferences |
✓ |
X |
|
MyHealth Online |
MyHealth App |
| View payments received | ✓ |
X |
View balance |
✓ |
X |
Make a payment |
✓ |
X |
* Payments feature available to members who pay their own premium (rather than their employer).
|
MyHealth Online |
MyHealth App |
| Apple Smartphone or Tablet | ✓ |
✓ |
Android Smartphone or Tablet |
✓ |
✓ |
Windows PC or Laptop |
✓ |
X |
Apple PC or Laptop |
✓ |
X |
Works offline*** |
X |
✓ |
*** Most features available offline but you must be online to submit a claim and use some health services.
Online services for business
For employers
Our easy-to-use online services allow employers to manage a wide variety of tasks related to their group scheme.
Not registered yet?
Please contact our Group Client Support Team
For brokers
Our online services allow brokers to manage a variety of tasks related to their clients.
For treatment providers
Use our online services to search for a member, verify their identity and their treatment eligibility.