OurHealth
Online Services for Employers

OurHealth can be accessed from any device and is supported by the strictest data security measures.

We’re delighted to introduce OurHealth Online Services for Employers - the newest milestone in our digital journey

OurHealth allows you to:

View group details

Access the details of your healthcare insurance, such as level of cover and benefits available to new members
Check how policy documents are issued to your employees
Change the contact details of the group scheme manager

Set up new policies

Set up a new policy
Add dependants
Issue policy documents to your employees in real time

View and change policies

Search by policy number or by your employee’s name
Manage the contact details, tax details, level of cover and policy documents of your employees and their dependants

Create reports

Get an overall view of your organisations’ healthcare insurance
Pick from a list of popular report templates or create your own
Select our custom reporting option to get only the policy details you want to see

View group invoices and payment method

View all invoices for your groups and details of how to pay (only available if you have selected this option)

Contact us

Send us a secure email, we aim to get back to you within 24 hours
For urgent enquiries, please contact our group client support team

Reset your password

Simply click “Forgot password?” from the login screen and follow the on-screen instructions to securely reset it.

IMPORTANT: Some of the services outlined above are only available if you have selected to make your selected group “manageable” online. If not, you will have the ability to view information, but you will not be allowed to make changes online.

FAQ

Getting started
My Groups
My Invoices
My Members
My Reports

Getting started

Q1) How do I create an account?

Please email group.admin@allianzworldwidecare.com to request access.

Q2) How do I register?

When your account is created you will receive an email notification with a link on it. Click on the link and follow the on-screen instructions.

Q3) How do I login?

You login using the email address and the password you created when registering. If you forget your password you can click the "forgot password" button. If you forget what email address you used you can contact group.admin@allianzworldwidecare.com.

My Groups

Q1) How to view my group details?

Go to “My Groups” (This is the first page that will open when you login). In this area you will have a list of all the groups you have access to. Find the relevant group and click on “View group details”.

Q2) What can I do in the "view group details" section?

If you have full unrestricted access, you can setup and issue a new policy under the group you select. You can also update the contact details for the group, view the Table of Benefits and the Employee Benefit Guide. You will also see the cover on offer to your members and payment details for the group.

Q3) How do I create a new policy?

Go to “My Groups” (this is the first page that will open when you login). In this area you will have a list of all the group you have access to. Find the group you want and click on “View group details”. Then click on “Add member” and follow the on-screen instructions.

You will need to have unrestricted access to a group to add a new policy. If you see a “lock” icon on your selected group you will not be able to make this change.

Alternatively you can contact group.admin@allianzworldwidecare.com.

Q4) What does the “lock” icon mean?

The "lock" icon on a group listed in the “My Groups” page means that you only have access to view this groups details and run reports. You won’t be able to make any changes.

Alternatively you can contact group.admin@allianzworldwidecare.com.

My Invoices

Q1) How do I view my invoices?

Click on “My Invoices”. In here you will see a list of all the groups assigned to you. Find the relevant group and click “View invoice details”.

My Members

Q1) How do I search for a member?

You can search using a member's surname and group name.

Q2) How do I change a member’s personal information?

Start searching the member’s name in the “My Members” page and click on the “View” button. You will be able to change the member’s personal details, contact details, cover and anything to do with the member’s dependents if you have full unrestricted access to that group.

Q3) How do I create a new policy?

Go to “My Groups” (this is the first page that will open when you login). In this area you will have a list of all the groups you have access to. Find the group you want and click on “View group details”. Then click on “Add member” and follow the on-screen instructions.

You will need to have unrestricted access to a group to add a new policy. If you see a “lock” icon on your selected group you will not be able to make this change.

Alternatively you can contact group.admin@allianzworldwidecare.com.

Q4) How do I add a dependent to an existing policy?

Find the relevant policy in the “My Members” tab and click on the "View" button. Scroll to the “Dependant(s)” area, click on the “Add Dependants” and follow the on-screen instructions.

Q5) How do I remove a dependent from a policy?

Find the policy in the “My Members” tab and click on the "View" button. Scroll to the “Dependant(s)” area and click on “Remove Dependants” and follow the on-screen instructions.

Q6) How do I cancel a policy?

Find the relevant policy in the “My Members” tab and click the "View" button. Scroll down to the “Cancel Policy” area and click the “Cancel Policy” button and follow the on-screen instructions.

My Reports

Q1) How do I run a membership report?

Click on the “My Reports” tab. Here you can run standard reports based on our popular templates or you can build your own custom report.

Once you’ve configured the type of report you want, the report itself will be created and available from the “Downloads” section, it usually takes less than a minute. If it’s not ready when you visit the downloads area, refresh the page to check if it has completed.