Allianz Worldwide Care leads the way using Artificial Intelligence

August 23, 2017

Allianz Care is leading the way in the Artificial Intelligence (AI) space when it comes to international health insurance, with the launch of the innovative Symptom Checker feature on their MyHealth app. The AI asks questions about members’ medical conditions anonymously and provides a preliminary evaluation of their symptoms to assess whether or not medical treatment is needed.

Allianz Worldwide Care is the international health division of Allianz Worldwide Partners and specialises in providing international health and life insurance to businesses and private individuals living or working abroad.

The Symptom Checker feature has been developed to provide members with instant access to helpful information and demonstrates Allianz Worldwide Care’s commitment to its ‘Digital by Default’ strategy. Allianz Worldwide Care has seen an increasing demand for digitalisation, with more than half of claimants now using the MyHealth app to submit medical claims.  Downloads of the app have hit 228,000; while the number of claims submitted using this technology has soared to 750,000. In fact, claim submissions via the app far exceed those of traditional methods such as post and email. The app itself supports 5 different languages: English, German, French, Spanish and Portuguese.

Allianz Worldwide Care has continually proven to be a leader in technological innovation across the field of international health insurance. 

“We have always pushed ourselves to be leaders when it comes to technology in this area. Our members expect continuous innovation, and we are seeing a strong trend towards digital usage and uptake in paperless claims submissions. Developed in conjunction with medical professionals, the Symptom Checker is by no means a replacement for the real thing. It is, however, a valuable tool to be used to secure an initial assessment for our members and we’ve had an incredibly positive response so far.”

The Allianz MyHealth app is available to download for free from iTunes and Play Store

For further details, please click here.

Emily Kelly
+353 1 6188 413 / +353 87 975 9248

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Allianz Worldwide Care, a specialised brand of Allianz Worldwide Partners, provides international health and life insurance for multinational organizations and private individuals and families living abroad. Our focus is on protecting the health and wellbeing of our clients, through the delivery of straightforward, innovative services and plans that ensure each client feels understood, confident and valued. For additional information, please visit or connect with us on Facebook and LinkedIn.
Dedicated to bringing worldwide protection and care, Allianz Worldwide Partners is the B2B2C leader in assistance and insurance solutions in the following areas of expertise: global assistance, international health & life, global automotive and travel insurance. These solutions, which are a unique combination of insurance, service and technology, are available to business partners or via direct and digital channels under three internationally renowned brands: Allianz Global Assistance, Allianz Worldwide Care and Allianz Global Automotive. This global family of over 16,000 employees is present in 75 countries, speaks 70 languages and handles 40 million cases per year, protecting customers and employees on all continents.