video consultation

Proactive approach to healthcare highlighted through enhanced cover on international plans for screening and preventative care

November 02, 2021

Allianz Partners has today announced details of significant enhancements to their international health plans, aimed at enabling members to take a more proactive approach to managing their health and addressing evolving healthcare needs following the Covid-19 pandemic.

Designed and sold through the company’s international health brand, Allianz Care, these enhanced plans will give customers a more comprehensive and easier to understand cover, with improved ease of access to treatment and services.

From today, customers can access enhanced cancer screening, complemented by a follow-on preventative surgery benefit and comprehensive mental health cover. Inpatient treatment is fully covered up to the annual plan maximum on all plans and waiting periods have been removed. In addition, cover is now extended to include the treatment of behavioural and personality disorders such as autism spectrum and eating disorders, and a counselling service is available for short-term, solution-focused interventions through the Expat Assistance Programme (EAP).

The improved health services package also includes a Telehealth Hub, which is available to all customers with an Outpatient Plan. Which means that depending on location they can avail of video consultations and/or medical advice via telehealth. The Telehealth Hub can be accessed via the MyHealth portal or on the Allianz Care website and video consultations will be available for customers and their dependants. The improved plans also give customers access to the Olive health and wellness support program - which includes the HealthSteps app, as well as access to a Second Medical Opinion.

Paula Covey, Chief Marketing Officer, Health at Allianz Partners, said: “The world has changed significantly since the outbreak of Covid-19 and the needs of our customers across the world have changed. We recently carried out global research which found that over one third of employees have experienced poor mental health since the pandemic began. The importance of proactively helping people to manage their health and wellness has never been more important.

Following a global shift to remote working and the current move to a hybrid working model, many people are now more comfortable living their lives online. Our research showed that many appreciate the privacy and convenience of online mental health services, rather than accessing them in-person. It also reduces the risk of contracting Covid-19 during travel and the consultation itself.  We’ve listened to our customers, and as their health partner, we’re delighted to deliver this range of enhancements, helping them to make a positive difference to their quality of life..”


As part of Allianz Partners’ commitment to simplifying products and processes for customers, small changes to the terms and conditions will make it easier for customers to understand the full range of benefits offered. While further automation will mean an improved claims experience and faster response times.

To learn more about the Allianz Care international healthcare plans, visit:

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,500 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to help and protect our customers around the world.

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