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How to claim

Claim back your eligible costs via our MyHealth app or online portal. Simply enter a few key details, add your invoice(s) and press ‘submit’.
As an alternative, you can also complete one of the forms below. If you are uncertain which claim form to use, please contact our Helpline.


International Healthcare Plans

If you applied for your policy independent of an employer and pay your own premium, you are an individual member. Whereas underwritten groups typically consist of 3 to 9 members.
CLAIM FORM 164 KB
 
Also available in the following languages:
BULGARIAN CLAIM FORM 373 KB
Typically, these groups consist of 10 or more members.
CLAIM FORM 149 KB
 
Also available in the following languages:
ARABIC CLAIM FORM 291 KB
CHINESE CLAIM FORM 683 KB
LATVIAN CLAIM FORM 211 KB


Regional Healthcare Plans

CLAIM FORM FOR INDIVIDUAL MEMBERS 297 KB
 
CLAIM FORM FOR UNDERWRITTEN GROUPS 297 KB
(typically, consisting of 3 to 9 members)
CLAIM FORM FOR NON-UNDERWRITTEN GROUPS 248 KB
If you are covered by one of our GlobalPass plans for Latin America, choose the relevant form below to claim back eligible medical expenses.
(typically, consisting of 10+ members)
If you are covered by one of the International Healthcare Plans for Singapore, choose the relevant form below to claim back eligible medical expenses.
CLAIM FORM FOR UNDERWRITTEN INDIVIDUAL MEMBERS AND GROUPS 232 KB
(typically, consisting of 3 to 9 members)
CLAIM FORM FOR NON-UNDERWRITTEN GROUPS 213 KB
(typically, consisting of 10+ members)
If you are covered by one of the International Healthcare Plans for Qatar, use this form to claim back eligible medical expenses.
CLAIM FORM 170 KB
If you are covered by one of the International Healthcare Plans for Egypt, use this form to claim back eligible medical expenses.
CLAIM FORM (EN) 253 KB
CLAIM FORM (AR) 616 KB
If you are covered by our International Healthcare Plans for Lebanon, use this form to claim back eligible medical expenses that occurred outside of Lebanon.
CLAIM FORM 386 KB
If you are covered by our International Healthcare Plans for Mexico, use this form to claim back eligible medical expenses.
CLAIM FORM 219 KB
If you are covered by our International Healthcare Plans for Hong Kong, use this form to claim back eligible medical expenses.
CLAIM FORM 733 KB
If you are covered by our International Healthcare Plans for Kuwait, use this form to claim back eligible medical expenses.
CLAIM FORM 229 KB
If you are covered by our International Healthcare Plans for the UAE, use this form to claim back eligible medical expenses.
CLAIM FORM 143 KB
If you are covered by one of the International Healthcare Plans for Indonesia, choose the relevant form below to claim back eligible medical expenses.
CLAIM FORM FOR UNDERWRITTEN INDIVIDUAL MEMBERS AND GROUPS 163 KB
CLAIM FORM FOR NON-UNDERWRITTEN GROUPS 135 KB
If you are covered by one of the International Healthcare Plans for Vietnam, choose the relevant form below to claim back eligible medical expenses.
CLAIM FORM FOR UNDERWRITTEN INDIVIDUAL MEMBERS AND GROUPS 233 KB
CLAIM FORM FOR NON-UNDERWRITTEN GROUPS 239 KB