About the Coronavirus

Updated 24 March 2020
  • What is coronavirus?
  • Prevention
  • Quarantine at home
Support for COVID-19
Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). Coronavirus (COVID-19) is a new strain that has not been previously identified in humans. 
The coronavirus is similar to the common influenza virus. Symptoms include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. In more severe cases, similar to the common influenza virus, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and even death. As contagious as the common influenza virus, coronavirus is transmitted via droplets (coughing or sneezing) and via contaminated surfaces.
has shared some helpful information on how to reduce your risk of infection. Up to date information on the coronavirus outbreak including suggested precautions and travel advisory notices is available from: https://www.who.int/health-topics/coronavirus.
  • Get the annual influenza vaccine as soon as possible
  • Observe all recommendations from local government
  • Avoid travelling to affected areas and consult the WHO travel restriction recommendations beforehand
  • If you live in an affected area, quarantine yourself at home for 14 days
  •  If you are returning from an affected area, quarantine yourself at home for 14 days
  • Watch out for symptoms such as a cough, fever and sore throat. Call your doctor if you experience these symptoms. Do not go to a hospital.

COVID-19 Member FAQ

All customers who have symptoms of fever and cough, and have consulted a doctor who prescribed a test, are fully covered for reasonable and customary costs for tests and treatments for COVID-19 infection and any resulting complications, within the limits of your policy. The invoice for the test should be accompanied by the medical prescription confirming suspicion of COVID-19 infection.

Subject to your policy, we will cover evacuations – like for other diseases – if the treatment is not available locally. We have identified Air Ambulance providers who have confirmed their capability to transport COVID-19 infected patients via a negative pressure “Bubble” which they install in the aircraft, protecting medical staff and flight personnel. However, it has to be noted that local governments might prohibit international Evacuation and insist on local treatment. This is outside of our control. Should no nearby country accept our evacuated infected member we would evacuate the member to their home country.

Any customers concerned about COVID-19 can contact Medi24, our 24/7 medical advice line. Staffed by an experienced medical team, Medi-24 provides advice in English, German, French and Italian on +44 (0) 208 416 3929.

Dr. Ulrike Sucher, Medical Director


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Teleconsultation from Medi24 in English, German, French or Italian +44 (0) 208 416 3929 


 World Health Organisation COVID-19 Q&A

Worldaware information center ALERT CENTRE

Allianz Care

contact your doctor
If you are experiencing any health concern for which you would have sought medical attention prior to the COVID-19 pandemic, you still need to do so. Don’t Put It Off!

For cover related queries, call our dedicated helpline number on COVID-19 +353 76 670 1219