Start here: your first days and weeks
What to do now?
Avail 24/7 confidential counselling support
Having someone to talk to during difficult times has a huge impact on your mental health. Did you know that you have access to immediate counselling support via the Expat Assistance programme?
Involve people close to you & set up a support plan
Telling people that you have been diagnosed with cancer can be hard. It often helps to have a few trusted people walk beside you on this journey who can support you.
What to do next?
Contact us and avail a personal oncology case manager- so that we can handle the paperwork while you focus on your health.
To avail our oncology case management services, please choose one of the options below:
Prefer to continue without a personal oncology case manager?
That’s absolutely fine. Please let us know about your diagnosis by completing the Enhanced Support Services form—this won’t enroll you in case management, but it ensures we update your records and can support your benefits and authorisations when needed.
Your next steps: A practical checklist to get started with confidence
Your benefits and cover
Firstly, be assured that you are covered for cancer treatment. Our comprehensive oncology cover includes a wide range of internationally accepted treatments and services, which vary from plan to plan.
How do I check my cover?
To check your cover limits, login to MyHealth digital services (app or portal). Once logged in, click on 'My Benefits' to view all benefits included in your plan. You can also consult your Benefits Guide available on the Home page of the MyHealth, simply click on 'View Policy' and then go to 'Documents'.
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For most policies pre-authorisation is required, in some cases it is not necessary but recommended as this process helps us assess each case, organize arrangements with the hospital before your arrival, and facilitate direct payment of your hospital bill where possible. Your personal oncology case manager can help you with this process.
We recommend confirming in‑network oncologists and facilities before you book to optimise your cover and reduce costs. Use the Allianz Care Provider Finder to locate in‑network oncologists, hospitals, imaging centres, and centres of excellence by location and specialty.
Your Case Manager will support you throughout, shortlisting options from the Provider Finder, verifying eligibility, and helping to schedule appointments to ensure your needs are met. If your preferred specialist is out of network, we will review suitable alternatives, explore possible exceptions, and explain any expected costs.
If you already paid for a treatment or direct billing is not available, simply follow this general claiming procedure.
Create a support network
Who might be involved?
Oncology Case Manager
You will have a dedicated Case Manager from our Medical Team to guide you throughout your cancer journey. They will help you stay organised, reduce delays, and feel more in control.
Medical Specialists Team
You're likely to meet several different doctors and specialists during your journey.
Cancer Support Groups
Cancer support groups connect people living with cancer and their families to share experiences, ask questions, and feel less alone. They offer emotional reassurance and practical tips—ask your medical team for local recommendations.
Caregiver Support
Bringing in a paid or volunteer caregiver can make daily life and safety easier during treatment, from personal care and meal prep to transport, medication reminders, and basic symptom tracking.
Your treatment journey
Your treatment plan is individualised based on your cancer type, stage, biomarker results and preferences, and is often reviewed by a multidisciplinary tumour board.
Before treatment starts
Before treatment begins, take a moment to get oriented—this section helps you feel prepared, understand your options, and make confident, informed decisions.
Learn when and why to seek a second medical opinion
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During treatment
Stay supported day to day with tools that help you recognise when to act on red‑flag symptoms and track side effects you can share with your care team.
Track symptoms and side effects
After treatment
Life after treatment looks different for everyone—your next steps depend on your health, treatment effects, and personal priorities. Whether you have no evidence of disease, are on ongoing therapy, or are monitoring, your medical team will outline follow‑up care and what to watch for.
Life with Cancer
Living with cancer involves navigating various aspects of daily life, from maintaining mental well-being to managing relationships and work. This section offers guidance and resources to help you, and your loved ones adapt to these changes.
Mental Health
During your cancer journey, it can be helpful to avail ongoing mental health support options. Your cover includes free access to the EAP.
Depending on your cover, you may also have access to therapy sessions. Your personal oncology case manager can help.
Relationships
Your cancer diagnosis will not only affect you, but most likely have an impact on relationships with family and friends.
Work logistics
Sharing health information at work can feel daunting, and it’s okay to take it at your pace.
Sleep & Meditation app
Sleep Better. Stress Less. Live More.
Access your 24/7 Sleep & Meditation app for instant relief from stress and anxiety. Build resilience, boost confidence, and transform your nights—and your life.
Support for family and friends
Professional counselling support
As a family member, you have access to support via our Employee Assistance programme (EAP), even if you are not insured by Allianz.
EAP gives you access to counselling support for mental health care and other areas of your personal and professional life
Guiding support for loved ones with cancer
Supporting a loved one through their cancer journey can be challenging yet profoundly rewarding. Find out how you can provide compassionate and effective support during this difficult time.
Are You Struggling to Find the Right Words?
A cancer diagnosis in your family or friend group can be hard, and sometimes finding the right words can feel even harder. Even well-meant phrases can land the wrong way and add extra pressure or anxiety. In this video, we’ll look at common things not to say—and share simple, compassionate alternatives—so you can show up in a way that feels truly supportive.
Didn’t find what you are looking for? Get in touch.
Coverage for fertility and fertility‑preservation treatments varies by plan; please check your Table of Benefits or contact us to confirm what’s included.
Certain services which may be included in your plan are provided by third party providers. You understand and agree that the insurer, its reinsurers and administrators are not responsible or liable for any claim, loss or damage, directly or indirectly resulting from your use of any of these third party services. Services are subject to third-party terms of use. Wysa may not be used by those under 13 and is subject to legal guardian consent between 13 and 18. Wysa is not a substitute for face to face psychotherapy nor provides a diagnosis or prognosis, treatment or cure for a disease, disorder or disability or to provide any kind of state regulated mental health service in users country of residence. Wysa is not an emergency or crisis serviceand should not be used by individuals suffering from certain physical and mental conditions, as more particularly listed in the Wysa terms of use.