Responding to a growing demand for digital health services, Allianz Partners first launched the new comprehensive telehealth offering in Europe earlier this year. Supported by a partnership with MyDoc, this integrated virtual health assistant is now available in the following markets: Singapore, Chinese Mainland, Hong Kong, Taiwan, India, Malaysia, Vietnam, Thailand, the Philippines and Australia
Digital Health Assistant is accessible on a mobile device or desktop via an online messaging platform (WhatsApp, WeChat, Telegram, etc.) and provides customers with immediate and direct access to four core medical services:
- Symptom Checker to evaluate and understand symptoms with an AI-based “self-service” guiding system
- Medical Advice via chat with qualified doctors
- Video Consultations by MyDoc: Online video consultations with locally licensed doctors who can provide health advice, medical diagnosis, recommend treatments and offer prescriptions in a local language, 7 days a week
- Medicine Delivery: Prescription medicine delivered to the patient’s doorstep as needed, after the video consultation through MyDoc