MyHealth Digital Services is designed to give you seamless access to your health insurance benefits, claims, and wellness tools. From submitting claims and finding healthcare providers to consulting doctors via telehealth and accessing wellness resources, MyHealth ensures you have everything you need to take control of your health—all at your fingertips.
With our award-winning customer service and easy-to-use digital tools, managing your health has never been more convenient.
Simplifying your Healthcare & Claims Management
OTP now secures MyHealth access
To improve security and protect your account, a one-time passcode (OTP) will be sent to your registered email every time you login to your MyMyHealth account. No action needed—codes are sent automatically. Biometrics still work on mobile.
How to Register for MyHealth
- Access our MyHealth portal or download the MyHealth app.
- On the home page, click on the "Register here" link and follow the on-screen instructions.
- Have your policy number ready, which can be found in your Insurance Certificate.
Key Features of MyHealth
My Policy
Access and download your insurance documents.
Review your premium payment details.
Review your premium payment details.
My Claims
Easily submit and track your claims online.
Upload documents directly via the MyHealth app.
Upload documents directly via the MyHealth app.
My Benefits
Explore your policy benefits and coverage in detail.
Check available services and plan inclusions.
Check available services and plan inclusions.
Health Assistant
Gain access to digital tools and services designed to support your health and wellbeing.
Treatment provider finder
Locate hospitals, doctors, and health practitioners worldwide.
Find providers with direct settlement agreements.
Find providers with direct settlement agreements.
Health Assistant
Telehealth Hub
Get medical advice via phone, video, or chat.
Available for quick and professional consultations.
Available for quick and professional consultations.
Emergency Services
Instantly access emergency contact numbers, tailored by country.
Medical Term Translator
Translate common medical terms into 17 different languages.
Health & Wellness Hub
Discover tools and resources to support your long-term health. Stay informed about preventive healthcare strategies.
Pharmacy Aid
Find local equivalents for brand-name medications.
Symptom checker
Get a preliminary evaluation of symptoms by answering a few questions.
Get medical care from the comfort of home
With Telehealth Hub, you can consult a doctor from the comfort of your home.
How it Works:
- Log in to MyHealth via the app oronline portal.
- Navigate to the Health Assistance section.
- Select your country.
- Arrange a consultation via phone, video, or chat.
Discover the Allianz Wellness Store
Gain access to a wide range of wellness tools and resources:
- Fitness Coaching App – Personalised health tracking.
- Expat Assistance Programme App – Emotional support and well-being services.
- Travel Security Services App – Real-time security updates and country-specific advice.
- BMI Calculator – Track and understand your body health.
- Wellness Webinars – Learn from health experts worldwide.
Commitment to Exceptional Customer Service
Allianz is proud to have been awarded the Feefo Platinum Trusted Service Award in January 2025. This independent seal of excellence recognises businesses that consistently deliver a world-class customer experience. The award is based entirely on verified customer reviews, reflecting our dedication to outstanding service and customer satisfaction.
New to MyHealth?
Start today!
Access your cover:
- Log in to MyHealth Digital Services or download the app.
- First-time users must register using their email and policy number.
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Need Help?
We’ve compiled answers to the most frequently asked questions about MyHealth Digital Services. See our FAQ section below for guidance.
How do I submit a claim?
After logging into the MyHealth Digital Services click on ‘My Claims’ to view existing claims and submit a new claim. To submit a new claim click on the ‘Submit a Claim’ button and follow the steps onscreen. You’ll be asked to answer a few simple questions regarding your treatment and will have the option to add an invoice by selecting a file or taking photo of your physical invoice. Once done you can choose to add further invoices and additional information or submit your claim.
How do I view my Statement of Accounts and Notification of Payment?
After logging into the MyHealth Digital Services click on the ‘My Claims’ to view existing claims. Select the relevant closed claim to view the Statement of Accounts and Notification of Payment.
How do I view my insurance documents?
After logging into the MyHealth Digital Services click on “View Policy" and click on “Documents”. You can also view your current ‘Table of Benefits' under “My Benefits’. This will display the benefits available to you as well as details of any co-payments, deductibles and limits.
Can I print my policy documents from MyHealth portal?
Yes, simply login to MyHealth and go to "View My policy"/ "Policy documents". Then download the required document, open with Adobe Acrobat reader and click on "print".
How do I view my benefits?
After logging into the MyHealth Digital Services click on ‘My Benefits’ to view your current Table of Benefits. This will display the benefits available to you as well as details of any co-payments, deductibles and limits.
How do I know if I am covered for a specific treatment?
We recommend that you read your Table of Benefits in conjunction with your Benefit Guide (available on the “my policy” section) to ensure your treatment is covered. If you’re unsure or need any assistance please contact our Helpline before commencing treatment.
How do I edit my account details?
After logging into the MyHealth portal click on ‘Manage Account’ in the navigation pane at the top of the page to change your registered email address and update your MyHealth password. You can also edit your marketing communication preferences. If you are using the app, click on the user profile icon (
Is this a free app?
Yes. It’s free to download but you may incur charges depending on the plan you have with your telecommunications/internet provider e.g. for information updates and phone calls.
Is this app secure?
Yes. All data stored in the app or transmitted to and from the app is secured via encryption.
Why won't my data update immediately?
Each time you start the app, it will attempt to check for information updates on our servers. This can take some time depending on the speed of your internet connection and the amount of data the app may need to download. You can still use the app while this process is taking place. The date of your latest successful update is displayed on your home screen.
Can I remove or delete the app?
Yes. You can safely remove the app in the usual way. If you re-install the app you will be guided through the setup process again.
Can I setup the app in another device?
Yes. Your PIN number can be unique on each device when accessing the same policy.
Can my spouse have access to MyHealth Digital Services?
Yes, all adult dependent have access to MyHealth Digital Services and should manage their own personal data. As per GRDP rules, the members on a policy only have access to their own personal and sensitive data like their their claims data for example. We encourage each adult on the policy to register to MyHealth Digital Services.
I can no longer access my spouse claims data. Is this normal?
Yes, this is normal. In accordance with GDPR, all adult dependent on the policy must register to their own MyHealth Digital Services and access their own personal information including claims data. This is to protect the privacy of the individual over their own data.
I forgot my password. How do reset it?
If you forgot your password, click on the "Forgot password?" link displayed on the MyHealth login page and follow the instructions on screen. Be ready to provide your policy number, which you can find in your Insurance Certificate.
How do I register to MyHealth ?
Access our MyHealth portal or download the app. On the home page click on the "Register here" link and follow the instructions on the screen. Be ready to provide your policy number, which you can find in your Insurance Certificate.
Certain services that may be included in your plan are provided by third party providers. If included in your plan, these services will show in your Table of Benefits. These services are made available to you subject to your acceptance of your policy’s terms and conditions, as well as the service’s terms and conditions as set out by the relevant third party service provider. By accepting the third party service providers’ terms and conditions, you enter a separate contractual relationship directly with them. Their services may be subject to geographical restrictions. Full details of the third party service providers’ terms and conditions are available in their websites and in the relevant application and/or platform where services may be hosted. The third party service providers are independent data controllers, and we recommend that you review their privacy notices to understand how they process your personal data. The third party service providers offer non-insurance services that are not intended to be a substitute for in-person medical consultations, diagnosis, treatment, assessment or care. You understand and agree that the insurer, its reinsurer and their administrators are not responsible or liable for any claim, loss or damage, directly or indirectly resulting from your use of any of these third party services.