We're here to help you and your family, providing expert advice, information and assistance,
wherever you are in the world.
wherever you are in the world.
Support for Members
How to use your cover
MyHealth digital services are your go-to resource for submitting and checking claims, exploring your cover, viewing policy information and digital membership card, and accessing digital tools and services to help you manage your health and wellness.
Some treatments require the submission of a Pre-authorisation Form in advance. This process helps us assess each case, organize arrangements with the hospital before your arrival, and facilitate direct payment of your hospital bill where possible. Your Table of Benefits will indicate which treatments require Pre-authorisation.
Arranging to pay your premium by direct debit is easy - just complete and submit the form, and we'll take care of the rest.
Looking for a Claim form?
Submit and track your claims online through MyHealth in
just a few simple steps.
just a few simple steps.
Accessing care
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Your Expat Assistance Programme (EAP) provides 24/7 confidential support on a wide range of challenges including stress, depression, cultural shock and more.
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24/7 access to professionals for medical care and advice via phone, video or chat. All you need is a phone or device with internet access. Access the hub via MyHealth digital services.
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As part of your cover, you have access to our Second Medical Opinion service designed to provide you with expert medical advice when you need it the most. Call us: +353 1630 1301 for more details.
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In the unfortunate event of a cancer diagnosis, we will assign you a dedicated case manager, a healthcare professional from our own Medical Team, to guide and assist you through your treatment*
Discover our Fitness Coaching App, your ultimate partner in health! Calculate your personalized Health Score, set goals, and track your progress with ease. Chat with our AI lifestyle coach for support and join challenges to stay motivated. To access it, simply go to Health Assistant /Wellness Hub on MyHealth app or portal.
We can help you find a provider from our international directory of hospitals, doctors and health practitioners. Simply access it via MyHeath digital services.
You have 24/7 access to a chat bot buddy, giving you a safe and anonymous space to vent and be heard. You can also chat with a professional human coach when you want a more personal touch. To access it, simply go to Health Assistant /Wellness Hub on MyHealth app or portal.
Health & Wellness Support
Health & Wellness Library
Check our health guides, videos, podcasts and recipe books aimed to help you prevent and manage health issues.
Travel Security Services
You have access to Travel Security Services including emergency hotline, country intelligence and advice, updates and alerts. The service is available 24/7 via app, phone or website.
Wellness webinars
Health & wellbeing updates by international health experts. Register to upcoming webinars to watch live or receive the recording for viewing at your own convenience.
Support when you need it most
Life's challenges such as breakups, loss, health battles, disabilities, financial hardships, or learning obstacles, can be incredibly tough. But we're here to help. Explore our range of available services for the support you deserve during difficult time.
Gut Health Nutrition Hub
Discover our Nutrition Hub - your go-to online resource for maintaining good gut health and a healthy diet. Explore recipes, in-depth insights by nutritionist Eli Brecher, interactive quizzes, and more. Visit the hub and start your journey to better gut health today!
How to videos
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Welcome to Allianz
What happens after you sign-up to Allianz.
Feeling Lost with Insurance Jargon?
Insurance can be confusing, but with this curated collection of videos, we aim to simplify the world of insurance terminology, making it accessible to everyone. Our Understanding insurance terms videos cover:
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Exclusions
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Deductible, Co-payment and benefit limits
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Complementary
treatments
treatments
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Why is Allianz is asking me for more information?
Emotional Wellbeing
Dil Wickremasinghe, Psychotherapist and founder of Insight Matters, has teamed up with us to share information, insights and tips on how best to understand and protect our mental health.
Let us help you
Get answers to your questions quickly and easily with our handy FAQs.
- How to change your details
- Add dependants to your policy and more
- The scope of your cover
- The scope of your benefits and its limits
- Emergency treatment
- Pre-authorisation and other treatment related queries
- How to claim
- How to check the status of your claims and more
Need help? Chat with us
You can live chat with our team 24/7 and get answers to your queries. The chat icon will appear on the bottom right-hand side of your screen.
Contact Us
Your contacts for general enquiries and emergency assistance. For toll free numbers please follow this link.
My Expat Life
Everything you need to know before you go and when you get there.
Refer a friend for Global Health Insurance
You could get up to €150 back on Health Benefits including gym memberships, personal training, fitness wearables and more to get you to peak fitness. What are you waiting for?
Certain services that may be included in your plan are provided by third party providers outside the Allianz Group, such as the Expat Assistance Programme, Travel Security services, Fitness Coaching App, Second Medical Opinion and tele-medicine services. If included in your plan, these services will show in your Table of Benefits. These services are made available to you subject to your acceptance of the terms and conditions of your policy and the terms and conditions of the third parties. These services may be subject to geographical restrictions. The Fitness Coaching App does not provide medical or health advice and the wellness resources contained within our Health Services are for informational purposes only. The Fitness Coaching App and the wellness resources contained within our Health Services shouldn’t be regarded as a substitute for professional advice (medical, physical or psychological). They are also not a substitute for the diagnosis, treatment, assessment or care that you may need from your own doctor. You understand and agree that AWP Health & Life acting through its Irish Branch and AWP Health & Life Services Limited and their affiliates, are not responsible or liable for any claim, loss or damage, directly or indirectly resulting from your use of any of these third-party services.
* Our oncology case management service is not intended to replace your doctor’s assessment and advice. Our case managers will not suggest any diagnosis or treatment. Once you register your interest for the above service, your case will be assessed to ensure that you are eligible for it before you are assigned your personal oncology case manager.